NiCE
Posted 12 days agoVerified live 2d ago
Professional Services Engineer
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
22 H-1B approvalsDept. of Labor
13 green cardsCertified filings
Enterprise Application Installation and ConfigurationMicrosoft Windows Server AdministrationComputer NetworkingSQL Database Administration and ScriptingTechnical TroubleshootingLog AnalysisRoot Cause AnalysisVoIP, CTI, and Telephony SystemsPBX and ACD IntegrationsVerbal and Written Communication
About the company
NiCEnice.com
NiCE is transforming the world with AI that puts people first.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.22H-1B approved
92%approval rate
9new H-1B hires
13PERM certified
$145,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20236
20249
20254
20263
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20241
20252
20264
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20236
20242
20255
Top sponsored roles
Director, Cloud OperationsDirector, Product Management, Compliance SMEMarketing Automation ManagerSenior Product ManagerSystem Engineer, Cloud & Labs
Sponsored employees from
BrazilIsraelUnited KingdomIndia
Job description
Summary
NiCE provides software products that support customer experiences, financial crime prevention, and public safety. The Professional Services Engineer installs, deploys, upgrades, and maintains NICE products and platforms at customer sites while ensuring seamless integration, high system availability, and optimal performance. The role also involves troubleshooting technical issues, supporting customers and internal teams, and participating in commissioning, testing, and certification activities.
Responsibilities
- Install, configure, upgrade, and deploy NICE products and platforms at customer sites
- Apply hotfixes, service packs, and other product updates in alignment with NICE best practices
- Participate in commissioning, testing, and certification activities during project delivery
- Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities
- Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders
- Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites
- Maintain detailed site documentation, system specifications, and configuration records
- Perform MAC (Move/Add/Change) activities and system maintenance as needed
- Assist with NICE-related projects and change management activities
- Create, track, and remediate cases according to severity and SLA requirements
- Coordinate with suppliers and third-party representatives for integrated solutions
- Provide technical guidance to customer administrators on configuration, administration, and user management
- Manage customer relationships and expectations with clear, proactive communication
- Participate in training programs, knowledge sharing, and special projects
- Perform other related duties as assigned
Skills
- Minimum 2–3 years of hands-on experience in:
- Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred)
- Microsoft Windows Server administration
- Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.)
- SQL database administration and scripting (queries, stored procedures, and troubleshooting)
- Strong troubleshooting skills, including log analysis and root cause identification
- Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders
- High customer service orientation with strong verbal and written communication skills
- Ability to handle conflicts professionally and drive resolution
- Represents NICE professionally in all customer interactions
- Self-motivated, accountable, and capable of working independently
- Flexible to work in shifts and outside standard business hours as required
- Adapts well to changing environments and priorities
- Shares knowledge proactively and collaborates effectively with team members
- Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage
- Familiarity with PBX, ACD, and CTI integrations is preferred
- Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus
Qualifications
Must Haves
- Minimum 2–3 years of hands-on experience in:
- Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred)
- Microsoft Windows Server administration
- Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.)
- SQL database administration and scripting (queries, stored procedures, and troubleshooting)
- Strong troubleshooting skills, including log analysis and root cause identification
- Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders
- High customer service orientation with strong verbal and written communication skills
- Ability to handle conflicts professionally and drive resolution
- Represents NICE professionally in all customer interactions
- Self-motivated, accountable, and capable of working independently
- Flexible to work in shifts and outside standard business hours as required
- Adapts well to changing environments and priorities
- Shares knowledge proactively and collaborates effectively with team members
Nice to Haves
- Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage
- Familiarity with PBX, ACD, and CTI integrations is preferred
- Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus
