Niche Technology Inc.
Posted 65 days agoVerified live 16h ago
Project Manager (the state of New York)
Brief overview
Remote
Software ImplementationPolice Records Management System (RMS)Policing Technology EnvironmentCustomer Relationship ManagementFit/Gap AnalysisProject DocumentationTraining Materials DevelopmentTesting and ValidationPolice Security ClearanceProject Management
About the company
Niche Technology Inc.nicherms.com
Niche Technology is the world’s leading RMS provider, with customers in both hemispheres across three continents.
Job description
Summary
Niche Technology Inc. is a privately-owned Canadian corporation that specializes in police Records Management Systems. They are seeking an experienced Project Manager to manage software implementation projects and serve as the primary contact for customer agencies, ensuring successful project delivery and strong customer relationships.
Responsibilities
- Manage software implementation projects from initiation through completion
- Serve as the primary point of contact for customer agencies
- Manage project scope, timelines, risks, and deliverables
- Lead customer meetings, workshops, training sessions, and status reviews
- Coordinate project activities with internal teams and customer stakeholders
- Track project issues and escalate risks as required
- Provide regular project updates and status reports
- Build and maintain strong customer relationships
- Schedule and coordinate software upgrades and deployment activities
- Ensure projects are delivered in accordance with Niche project standards and methodologies
- Provide guidance on system functionality and best practices
- Understand customer business processes and operational requirements
- Assist with fit/gap analysis and solution recommendations
- Identify opportunities to improve customer satisfaction and project outcomes
- Participate in user conferences, workshops, and customer engagement activities
- Maintain accurate project documentation and records
- Prepare meeting minutes, status reports, and project communications
- Ensure project documentation remains current and complete
- Support the development and maintenance of training materials
- Develop a strong understanding of NicheRMS and its capabilities
- Work closely with Development, Support, and Sales teams
- Review customer requirements and assist with solution development
- Participate in testing and validation activities when required
- Support demonstrations, proposals, and customer presentations
Skills
- Experience managing projects within a police agency, public safety organization, or policing technology environment
- Strong project management, organizational, and communication skills
- Experience leading software implementation or technology projects
- Ability to work independently in a remote environment
- Comfortable working with both technical and non-technical stakeholders
- Willingness and ability to travel to customer sites as required
- Ability to obtain police security clearance, including fingerprinting, when requested by a customer agency
Qualifications
Must Haves
- Experience managing projects within a police agency, public safety organization, or policing technology environment
- Strong project management, organizational, and communication skills
- Experience leading software implementation or technology projects
- Ability to work independently in a remote environment
- Comfortable working with both technical and non-technical stakeholders
- Willingness and ability to travel to customer sites as required
- Ability to obtain police security clearance, including fingerprinting, when requested by a customer agency
Benefits
- Full benefits package, including life insurance, short and long-term disability.
- 401(k) with employee contribution and company provided lump-sum contributions for eligible employees.
- Remote working arrangement.
- Flexible work hours.
