Account Manager

Summary

Childcare Marketing Group helps child care centers, day nurseries, and early education businesses attract families, retain enrollment, and grow through smarter marketing. The Account Manager owns client relationships, coordinates digital marketing execution, tracks campaign performance, and supports renewals, upsells, testimonials, and long-term account growth.

Responsibilities

• Retain and renew your book of clients by meeting or exceeding monthly and annual renewal targets through proactive demonstration of the value we deliver
• Drive measurable marketing results for the child care businesses you serve, so their success becomes the clearest reason to stay
• Identify and close opportunities to expand each account into additional services and packages that genuinely help the client grow
• Turn happy clients into advocates by consistently generating testimonials, reviews, and case studies
• Maintain proactive, clear, and timely communication that keeps clients informed, confident, and engaged
• Coordinate with strategists, media buyers, designers, copywriters, and operations teammates so work moves forward without confusion or dropped balls
• Leading client check-in calls and helping clients understand what is happening, why it matters, and what comes next
• Reviewing campaign performance and translating numbers into plain-English insights clients can understand
• Following up on renewals, upsell opportunities, testimonials, and client satisfaction risks
• Coordinating next steps with internal specialists so campaigns, reports, and deliverables stay on track
• Proactively reaching out to clients before they have to ask for an update
• Identifying ways to help clients get better results, increase enrollment, or solve marketing challenges

Skills

• 3+ years in account management, client success, or a client-facing digital marketing role
• Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages
• Excellent written and verbal communication skills
• Experience managing multiple client relationships or projects at once
• Comfort reading campaign metrics and reporting on results
• Proficiency with CRM and project management tools
• A reliable remote work setup and availability to work primarily on an Eastern Time schedule
• Experience in child care, education, franchise, or multi-location businesses
• Prior experience at a marketing agency
• A track record of upselling or growing existing accounts
• Google Ads and/or Meta advertising certifications
• Hands-on experience with tools such as GoHighLevel, ClickUp, or similar marketing platforms

Qualifications

Must Haves

• 3+ years in account management, client success, or a client-facing digital marketing role
• Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages
• Excellent written and verbal communication skills
• Experience managing multiple client relationships or projects at once
• Comfort reading campaign metrics and reporting on results
• Proficiency with CRM and project management tools
• A reliable remote work setup and availability to work primarily on an Eastern Time schedule

Nice to Haves

• Experience in child care, education, franchise, or multi-location businesses
• Prior experience at a marketing agency
• A track record of upselling or growing existing accounts
• Google Ads and/or Meta advertising certifications
• Hands-on experience with tools such as GoHighLevel, ClickUp, or similar marketing platforms

Benefits

• Remote-first flexibility, with Buffalo-area candidates potentially having occasional in-person meetings, strategy sessions, or team gatherings.
• Access to $100K+ in training, courses, and materials.
• A virtual Sims-like office to keep the team connected day to day.
• Quarterly town halls with a full state-of-the-company update.
• The Dream-On Program, through which the CEO grants multiple wishes each year from team members' dream boards.
• 25 paid days off per year.
• 4 paid days per year to volunteer with any charity of your choice.