Digital Account Strategist

Summary

No Joke Marketing is seeking a Digital Account Strategist to manage client relationships for child care and early education businesses. The role involves coordinating digital marketing execution, reviewing campaign performance, communicating insights, supporting renewals and upsells, and driving long-term account growth.

Responsibilities

• Leading client check-in calls and explaining what is happening, why it matters, and what comes next
• Reviewing campaign performance and translating data into clear, actionable insights
• Following up on renewals, upsell opportunities, testimonials, and client satisfaction
• Coordinating with internal specialists to keep campaigns and deliverables moving
• Proactively reaching out to clients before they have to ask for an update
• Identifying opportunities to improve results, increase enrollment, and solve client marketing challenges

Skills

• 3+ years of experience in account management, client success, or a client-facing digital marketing role
• Working knowledge of digital marketing, including paid advertising, SEO, social media, email, and landing pages
• Excellent written and verbal communication skills
• Experience managing multiple client relationships or projects simultaneously
• Comfort reading campaign metrics and communicating performance results
• Proficiency with CRM and project management tools
• Reliable remote work setup and availability to work primarily on an Eastern Time schedule
• Experience in child care, education, franchise, or multi-location businesses
• Previous marketing agency experience
• Proven experience upselling or growing existing client accounts
• Google Ads and/or Meta advertising certifications
• Experience with GoHighLevel, ClickUp, or similar marketing platforms

Qualifications

Must Haves

• 3+ years of experience in account management, client success, or a client-facing digital marketing role
• Working knowledge of digital marketing, including paid advertising, SEO, social media, email, and landing pages
• Excellent written and verbal communication skills
• Experience managing multiple client relationships or projects simultaneously
• Comfort reading campaign metrics and communicating performance results
• Proficiency with CRM and project management tools
• Reliable remote work setup and availability to work primarily on an Eastern Time schedule

Nice to Haves

• Experience in child care, education, franchise, or multi-location businesses
• Previous marketing agency experience
• Proven experience upselling or growing existing client accounts
• Google Ads and/or Meta advertising certifications
• Experience with GoHighLevel, ClickUp, or similar marketing platforms

Benefits

• Performance Bonuses: Additional earning potential tied to renewals, upsells, and client results.
• Work remotely while staying connected to a fast-moving, collaborative team. Buffalo-area candidates may also have opportunities for occasional in-person meetings, strategy sessions, or team gatherings.
• Access more than $100K in training, courses, and professional development materials designed to help you continuously improve.
• Our virtual Sims-like office helps keep a remote team connected and engaged throughout the day.
• Quarterly Town Halls: Get a clear, company-wide update every quarter so you always understand where the business is headed.
• The Dream-On Program: Each year, our CEO grants multiple wishes submitted directly by team members through their dream boards.
• Enjoy 25 paid days off per year because having a great career shouldn't mean sacrificing your life outside work.
• Receive 4 paid days per year to volunteer with a charity of your choice.