Not Your Mother's Haircare
Posted 9 days agoVerified live 10h ago
Key Account Manager
Brief overview
Remote
UndergradOr in progress
1+ yrsMinimum
Syndicated Data AnalysisNielsenIRIMicrosoft ExcelMicrosoft PowerPointAccount ManagementSalesBusiness DevelopmentCPG IndustryStrategic Thinking
About the company
Not Your Mother's Haircarenotyourmothers.com
We celebrate our differences and create high quality, salon-inspired, clean haircare products for all generations.
Job description
Summary
Not Your Mother’s Haircare creates clean haircare products designed for diverse hair needs. The Key Account Manager will manage strategic retail accounts, develop business opportunities, build client relationships, analyze syndicated data, and translate insights into actions that support account growth and retention.
Responsibilities
- Develop and maintain relationships with smaller to mid-sized clients to increase satisfaction, retention, and growth
- Support senior account managers with account management tasks, including preparing proposals, quotes, and client communications
- Assist in identifying new business opportunities and upselling services/products to existing clients
- Gain a deep understanding of company products and services to ensure client needs are consistently met
- Maintain regular communication with clients to promote ongoing contract renewals and gather feedback on service improvements
- Collaborate with internal teams to address client needs and implement solutions
- Shadow experienced account managers to learn best practices in client relationship management and strategic account growth
- Track and analyze client performance metrics to identify opportunities for growth and improvement
Skills
- Strong relationship-building and negotiation skills
- Excellent verbal and written communication abilities
- Data-driven mindset with comfort analyzing syndicated data and performance metrics
- Proven ability to think strategically and execute with attention to detail
- Self-motivated with a high level of initiative and the ability to thrive in a fast-moving environment
- Bachelor's degree required
- 1-3 years of experience in account management, sales, or business development within the CPG industry
- Experience working with syndicated data tools (Nielsen, IRI, or similar) is required
- Passion for beauty and a deep interest in the category; beauty industry experience is a plus
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; CRM experience a plus
Qualifications
Must Haves
- Strong relationship-building and negotiation skills
- Excellent verbal and written communication abilities
- Data-driven mindset with comfort analyzing syndicated data and performance metrics
- Proven ability to think strategically and execute with attention to detail
- Self-motivated with a high level of initiative and the ability to thrive in a fast-moving environment
- Bachelor's degree required
- 1-3 years of experience in account management, sales, or business development within the CPG industry
- Experience working with syndicated data tools (Nielsen, IRI, or similar) is required
Nice to Haves
- Passion for beauty and a deep interest in the category; beauty industry experience is a plus
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; CRM experience a plus
Benefits
- Work–Life Balance with PTO, sick time, 9 paid holidays, and 2 paid floating holidays
- Comprehensive Health Coverage including medical, dental, and vision for you and your family, plus company-paid short-term disability and life insurance
- Financial Wellness with Roth and 401(k) retirement plans and a 4% employer match
- Paid Parental Leave
- Professional Growth supported through our professional development reimbursement program
- Product Perks with access to exclusive product discounts
- Wellness Perks: On-site fitness center and One Pass Select access
- Annual Beauty & Wellness Credit
- Volunteer Time Off
- Monthly Networking Lunch Credit
