Device Support Specialist- Dallas Job Details | novocure

Summary

Novocure is a medical technology and biotechnology company focused on extending the lives of patients with aggressive cancers through Tumor Treating Fields therapy. The Device Support Specialist provides patient and caregiver education, coaching, technical support, equipment maintenance, and ongoing care coordination for oncology patients across an assigned territory.

Responsibilities

• Put patients at the center of every interaction by providing compassionate, high-quality care and service
• Travel to patient homes and, when needed, physician offices or healthcare centers to conduct regular visits
• Educate patients and caregivers on TTFields therapy, treatment initiation, and integration into daily routines
• Provide ongoing enhanced training sessions and individualized coaching for patients and caregivers
• Perform technical analysis and equipment maintenance, including troubleshooting and equipment replacement as needed
• Collect and analyze patient data during monthly follow-up visits and provide appropriate resources based on individual needs
• Conduct virtual visits when appropriate to improve accessibility and flexibility for patients
• Provide timely phone, virtual, and in-person support, sometimes on short notice or outside normal business hours, including weekends and holidays
• Manage your workload independently across the assigned territory while following established timelines and patient interaction guidelines
• Communicate openly with Territory Managers and other cross-functional partners to support patients and healthcare providers
• Complete required assessments and adopt updates to standard operating procedures
• Maintain accurate and timely records in the customer relationship management system and complete expense reports, inventory management, training, assessments, and other regulatory tasks
• Follow all requirements for the administration, maintenance, and cleanliness of the company fleet vehicle
• Adapt to changing business needs and schedules to provide consistent patient support
• Work in a field-based position serving patients throughout an assigned regional territory
• Travel regularly by vehicle and air to meet patient care and service needs
• Support patients by phone, virtually, and in person, including occasional short-notice, weekend, holiday, or outside-hours needs
• Attend required company meetings within and outside the assigned territory
• Maintain flexibility as territories may change based on business needs

Skills

• Associate's degree with 2 to 3 years of relevant professional experience, or bachelor's degree with 1 to 2 years of relevant professional experience
• Strong emotional intelligence and situational awareness
• Proficiency in basic computer operations, including Microsoft Office, Outlook, file management, and following test and troubleshooting procedures
• Valid driver's license
• Ability to dedicate approximately 60% of each week to travel, including overnight stays
• Ability to travel by commercial air, including potential travel outside the assigned territory
• Primary residence within the assigned territory
• Space at your primary residence to securely store patient support materials in a safe, temperature-controlled environment
• Ability to lift up to 50 pounds and drive long distances
• Experience working with oncology patients or in a clinical or patient-facing role, such as medical assistant, nurse, or occupational therapist
• Experience working in a for-profit environment
• Experience with Concur and SAP

Qualifications

Must Haves

• Associate's degree with 2 to 3 years of relevant professional experience, or bachelor's degree with 1 to 2 years of relevant professional experience
• Strong emotional intelligence and situational awareness
• Proficiency in basic computer operations, including Microsoft Office, Outlook, file management, and following test and troubleshooting procedures
• Valid driver's license
• Ability to dedicate approximately 60% of each week to travel, including overnight stays
• Ability to travel by commercial air, including potential travel outside the assigned territory
• Primary residence within the assigned territory
• Space at your primary residence to securely store patient support materials in a safe, temperature-controlled environment
• Ability to lift up to 50 pounds and drive long distances

Nice to Haves

• Experience working with oncology patients or in a clinical or patient-facing role, such as medical assistant, nurse, or occupational therapist
• Experience working in a for-profit environment
• Experience with Concur and SAP

Benefits

• Eligible for an annual bonus
• Restricted stock unit grant
• A full range of benefits