NOC Support Technician

Summary

RCN Technologies is a thriving tech company located in downtown Knoxville, seeking a NOC Support Technician to join their team. The role focuses on monitoring, troubleshooting, and supporting cellular network devices while providing excellent customer service and contributing to team goals.

Responsibilities

• Cellular Network Device & Data Proactive Monitoring & Maintenance
• Cellular Network Device & Data Troubleshooting & Support
• Cellular Network Device Provisioning & Programming
• Cellular Network Device & Data Tech Support & Projects
• Cellular Network Device & Data Systems Maintenance & Lab Testing
• Internal Training, Development, & Maintenance

Skills

• 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience)
• Proven track record as a strong, effective communicator
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred
• Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix
• Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field
• Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software
• Ability to comprehend technical concepts and be independently resourceful
• Organized and proficient in phone-based triage and support
• Assess highly variable situations and find solutions
• Maintain a professional appearance and demeanor
• Must be a life-long learner
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

Qualifications

Must Haves

• 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience)
• Proven track record as a strong, effective communicator
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred
• Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix
• Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field
• Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software
• Ability to comprehend technical concepts and be independently resourceful
• Organized and proficient in phone-based triage and support
• Assess highly variable situations and find solutions
• Maintain a professional appearance and demeanor
• Must be a life-long learner
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

Benefits

• Health insurance (70+% employer paid)
• Vision insurance (100% employer paid)
• Dental insurance (50% employer paid)
• Accrued PTO
• 2 weeks days Paid Paternity Leave and 4 weeks paid Maternity Leave
• Discounted corporate membership at East Tennessee area YMCA locations
• Company-provided workstation
• A friendly and casual work environment with a relaxed, smart-casual dress code
• Monday through Friday business hours – Work-Life Integration!
• Company-sponsored lunches and monthly team-building activities (Headquarters)
• Quarterly company sponsored events
• Free coffee bar and snacks (Headquarters)
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
• Exposure to emerging technology and products
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines