Professional Services Consultant (Finance Software) - Remote

Summary

CentralSquare Technologies develops technology for public servants and communities. The Professional Services Consultant will serve as a Naviline finance software subject matter expert, supporting customer implementations, system configuration, demonstrations, project delivery, and customer relationships.

Responsibilities

• Assist customers with system configuration based on recommended best practices, workflows, and business requirements
• Perform system demonstrations and assist the customer with system review prior to go-live
• Develop and maintain subject matter expert knowledge for the configuration of our software solutions
• Provide consistent follow-through on the project tasks, deliverables, and communications with the Project Manager and the clients
• Build and maintain strong working relationships with customers
• Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments
• Work with a wide range of disciplines and personalities, both internally and externally
• Collaborates with senior consultants and Project Managers to align on best practices and project delivery standards
• Performs all other duties as assigned

Skills

• B.A. or B.S. Degree, or an Associate's Degree, or certificate with equivalent work experience
• 2+ years of experience with Financial software implementation, consulting, and/or usage, with preference for hands-on implementation or consulting experience
• Excellent presentation skills
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
• Ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving it
• Desire to travel up to 25% for training at customer sites
• Ability to articulate technical and functional concepts to technical and non-technical audiences

Qualifications

Must Haves

• B.A. or B.S. Degree, or an Associate's Degree, or certificate with equivalent work experience
• 2+ years of experience with Financial software implementation, consulting, and/or usage, with preference for hands-on implementation or consulting experience
• Excellent presentation skills
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
• Ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving it
• Desire to travel up to 25% for training at customer sites
• Ability to articulate technical and functional concepts to technical and non-technical audiences

Benefits

• Mentorship
• Learning programs
• Clear paths for advancement
• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment