Enrollment - Inside Sales Phone Agent

Summary

Nsight Health is a mission-driven healthcare technology company using remote patient monitoring, chronic care management, behavioral health integration, and AI-enabled technology to improve patient care. The Patient Enrollment Representative connects with patients by phone, explains healthcare programs, secures enrollment consent, and delivers a positive patient experience while working remotely.

Responsibilities

• Remote Patient Outreach: Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Sales and Persuasion: Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
• Target Achievement: Meet and exceed daily and monthly enrollment targets
• Customer Service: Provide exceptional customer service and ensure a positive patient experience
• Data Accuracy: Accurately verify and record patient information
• Compliance: Adhere to all HIPAA and company compliance guidelines
• Virtual Team Collaboration: Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
• Administrative Tasks: Utilize Google Sheets and Docs for data entry and reporting
• Adaptability: Remain flexible and adaptable to changes in scripts, processes, and program offerings
• Proactive Support: Anticipate patient needs and provide proactive support to enhance the patient experience
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Skills

• Proven sales experience is required
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice
• Ability to navigate multiple scripts and handle potential rejections
• Strong ability to build rapport and establish trust with patients
• Ability to multitask and manage time effectively in a remote work environment
• Positive, upbeat, and empathetic attitude
• Ability to read, write, and interpret documents and instructions
• Strong problem-solving and reasoning abilities
• Strong communication and organizational skills
• Proficiency in Google Workspace (Sheets, Docs, etc.)
• An Associates degree is a plus
• Call center experience

Qualifications

Must Haves

• Proven sales experience is required
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice
• Ability to navigate multiple scripts and handle potential rejections
• Strong ability to build rapport and establish trust with patients
• Ability to multitask and manage time effectively in a remote work environment
• Positive, upbeat, and empathetic attitude
• Ability to read, write, and interpret documents and instructions
• Strong problem-solving and reasoning abilities
• Strong communication and organizational skills

Nice to Haves

• Proficiency in Google Workspace (Sheets, Docs, etc.)
• An Associates degree is a plus
• Call center experience

Benefits

• Remote work environment
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly bonus potential up to $4,500
• 5% Bilingual Pay Allowance
• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment