Inside Sales Agent-Healthcare Call Center 26-00261

Summary

The confidential company is a major U.S. ophthalmology provider delivering vision correction procedures and patient-focused care. The Inside Sales Healthcare Call Center Agent engages prospective patients, educates them about procedures and financing, overcomes objections, and converts inquiries into scheduled consultations while providing a concierge-level experience.

Responsibilities

• Engage prospective patients with enthusiasm, confidence, and professionalism from the very first call
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
• Educate patients on procedures, financing options, and the experience in a clear, compelling way
• Overcome objections and help hesitant callers feel confident moving forward
• Deliver a concierge-level experience that exceeds expectations
• Make outbound follow-up calls to reengage prospective patients and maximize conversions
• Build trust while representing our surgeons and clinical teams with professionalism
• Use empathy and sound judgment when assisting anxious or upset callers
• Accurately schedule appointments across multiple clinic locations
• Collaborate with clinic teams to support patient retention and satisfaction
• Maintain strong product knowledge and stay informed on offerings and processes
• Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

Skills

• 2+ years of sales or customer engagement experience(inside sales, retail, real estate, appointment setting, hospitality, or similar)
• Proven ability to influence conversationsand convert opportunities into appointments or sales
• Excellent verbal communication skillswith confidence and professionalism
• Competitive,goal-orientedmindsetwith a strong work ethic
• Ability tomultitaskand perform in a fastpacedenvironment
• Strong emotional intelligenceand ability to connect quickly
• Experience inhealthcare, aesthetics, elective procedures, or ophthalmologyis a plus
• Bilingual English/Spanishis a plus

Qualifications

Must Haves

• 2+ years of sales or customer engagement experience(inside sales, retail, real estate, appointment setting, hospitality, or similar)
• Proven ability to influence conversationsand convert opportunities into appointments or sales
• Excellent verbal communication skillswith confidence and professionalism
• Competitive,goal-orientedmindsetwith a strong work ethic
• Ability tomultitaskand perform in a fastpacedenvironment
• Strong emotional intelligenceand ability to connect quickly

Nice to Haves

• Experience inhealthcare, aesthetics, elective procedures, or ophthalmologyis a plus
• Bilingual English/Spanishis a plus

Benefits

• Commission
• Comprehensive, competitive benefits package including medical, dental, vision, vacation, PTO, sick leave, paid holidays, and 401k
• Real opportunities for internal growth and advancement
• Structured training to set you up for success from day one
• Remote position