Business Operations Associate

Summary

National Veterinary Associates (NVA) is a veterinary hospital organization focused on improving the comfort and well-being of pets through progressive and compassionate care. The Business Operations Associate will analyze financial and operational performance, build models and reporting, support cross-functional strategic initiatives, and provide actionable recommendations to leadership.

Responsibilities

• Analyze financial and operational performance, including P&L, budget/forecast variances, and key business KPIs, to identify performance drivers and improvement opportunities
• Structure ambiguous business problems, develop hypotheses, conduct analyses, and translate findings into actionable recommendations
• Build financial and analytical models to evaluate business opportunities, investments, and strategic initiatives
• Develop management reporting and dashboards that translate complex data into clear insights for senior leadership
• Support high-priority cross-functional initiatives from opportunity identification through implementation and performance tracking
• Conduct market research, benchmarking, and stakeholder interviews to inform business decisions
• Develop executive-ready presentations that clearly communicate insights, recommendations, and decisions required
• Partner with Operations, Finance, Data & Analytics, and other functional teams to drive alignment and execution
• Serve as a thought partner to Business Operations leadership and other stakeholders on strategic and operational priorities

Skills

• 2+ years of relevant professional experience, ideally in management consulting, corporate strategy, business operations, finance, or another highly analytical environment
• Bachelor's degree from a top tier university
• Exceptional analytical and problem-solving skills, with strong attention to detail
• Strong business and financial acumen and ability to quickly understand key business drivers
• Excellent written and verbal communication skills, with the ability to communicate effectively across different audiences and levels of the organization
• High degree of ownership, intellectual curiosity, and learning agility, with comfort operating in a fast-paced and ambiguous environment
• Strong interpersonal and collaboration skills, including the ability to build relationships across a matrixed organization
• Advanced proficiency in Microsoft Excel and PowerPoint
• This role is not eligible for visa sponsorship
• Experience with business intelligence and visualization tools (e.g., Power BI) preferred
• Knowledge of SQL, Python, R, or other analytical tools a plus

Qualifications

Must Haves

• 2+ years of relevant professional experience, ideally in management consulting, corporate strategy, business operations, finance, or another highly analytical environment
• Bachelor's degree from a top tier university
• Exceptional analytical and problem-solving skills, with strong attention to detail
• Strong business and financial acumen and ability to quickly understand key business drivers
• Excellent written and verbal communication skills, with the ability to communicate effectively across different audiences and levels of the organization
• High degree of ownership, intellectual curiosity, and learning agility, with comfort operating in a fast-paced and ambiguous environment
• Strong interpersonal and collaboration skills, including the ability to build relationships across a matrixed organization
• Advanced proficiency in Microsoft Excel and PowerPoint
• This role is not eligible for visa sponsorship

Nice to Haves

• Experience with business intelligence and visualization tools (e.g., Power BI) preferred
• Knowledge of SQL, Python, R, or other analytical tools a plus

Benefits

• Remote work in the United States