Business Development Manager - Retail Services (Hybrid*)

Summary

The ODP Group provides business products, services, and technology solutions through a business-to-business distribution platform and omnichannel presence. The Retail Services Business Development Manager drives new business revenue, sells and implements services, develops project sales, and builds customer relationships while supporting store associate training and sales growth.

Responsibilities

• Contacting new customers from lead queue entries or existing. customers to discover sales opportunities through ongoing relationship building
• Generating quotes for project sales opportunities through price research in internal systems
• Leading sales presentations through prepared slides designed around strategic customer solutions
• Leveraging cross functional teams to build custom solutions for unique or diverse customer needs (specialized printing, tech)
• Engage in sales activities outside of the office, including building relationships with decision influencers, decision makers, end users, current buyers, and new prospects within organizations
• Network and cold call prospective customers based on customer profiles (volume, size, and service requirements) to arrange meetings and present Office Depot’s products and services as tailored business solutions
• Proactively create awareness of Office Depot’s services and products, ensuring prospective customers are familiarized with offerings regardless of contractual status
• Accurately input and maintain customer records in Salesforce to ensure accurate and ongoing outreach
• Update records on internal lead queue to maintain consistent communication with store teams
• Leverage customer information from Salesforce to create business plans, sales presentations, and support strategic customer solutions
• Serve as a peer coach and motivator, fostering collaboration and providing guidance to support sales representatives in achieving their goals
• Participate in district calls to highlight current program attainment and celebrate recent sales successes
• Conduct personalized store trainings to reinforce benefits of BDM role and lead submissions
• Collaborate with GMs and store teams on lead identification techniques and submission processes

Skills

• This is a remote position with approximately 20% travel to stores and customers within the assigned district
• To be considered, candidates must be located in one of the following areas: Chicago, IL or Tampa, FL
• High school diploma or equivalent required
• Minimum 3 years of professional B2B outside sales experience
• Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams
• Strong, proven sales skills with consistent high performance and results
• Expertise in professional, consultative selling across both short and long sales cycles
• Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines
• Strong public speaking, presentation, objection-handling, and written/verbal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Takes initiative with excellent time and self-management
• Able to collaborate effectively with peers and management while navigating complex organizations
• Bachelor's preferred in Business, Marketing, Communications, Sales, or related field preferred
• CRM experience preferred (e.g., Salesforce)

Qualifications

Must Haves

• This is a remote position with approximately 20% travel to stores and customers within the assigned district
• To be considered, candidates must be located in one of the following areas: Chicago, IL or Tampa, FL
• High school diploma or equivalent required
• Minimum 3 years of professional B2B outside sales experience
• Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams
• Strong, proven sales skills with consistent high performance and results
• Expertise in professional, consultative selling across both short and long sales cycles
• Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines
• Strong public speaking, presentation, objection-handling, and written/verbal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Takes initiative with excellent time and self-management
• Able to collaborate effectively with peers and management while navigating complex organizations

Nice to Haves

• bachelor's preferred in Business, Marketing, Communications, Sales, or related field preferred
• CRM experience preferred (e.g., Salesforce)

Benefits

• Medical Insurance/Prescription Drugs
• Dental Insurance
• Vision Insurance
• Flu shots
• Mental Health Benefits
• Support Programs
• Employee Assistance Program (EAP)
• Location Events & Activities
• Recognition & Rewards Programs
• Flexible Work Schedules
• Paid Holidays (as applicable by business unit)
• Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
• Paid Parental Bonding
• Adoption Reimbursement
• Fertility Treatment Discounts
• 401(k) and Roth Savings Plans
• Savings Plan Employer Match
• Commuter Benefits
• FSA/HSA Pre-Tax Benefits
• HSA Employer Match
• Discount Center
• Employee & Dependent Life and Accidental Death & Dismemberment
• Short & Long-Term Disability
• Medicare Concierge Services
• Enjoy more control over your pay schedule with DailyPay
• Charitable Giving
• Volunteering & Mentorship
• You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
• This is a remote position with approximately 20% travel to stores and customers within the assigned district.
• Plenty of opportunities to move and grow within our organization!