Epic Analyst | Ambulatory

Summary

Onvida Health is a healthcare organization serving the health and well-being of its community. The Epic Analyst supports the analysis, build, implementation, maintenance, development, and coordination of assigned Epic applications, while serving as a liaison among vendors, teams, customers, and technical staff. The role also supports workflows, testing, training, reporting, dashboards, data exchange, issue resolution, and project planning.

Responsibilities

• Analysis / Build: Participates in analysis, build, testing, documentation and implementation of optimization or projects related to informatics. In addition: Interact, plan and schedule activities with customers to determine information needs and objectives; Assess current state of workflows and application configurations; Identify and document end user needs and requirements; Build and test application software to meet identified needs and requirements; Assure that a consistent approach is followed throughout the project
• Project Plan / Lead: Project Plan development, maintenance and adherence to expectations and cost constraints; In addition: Liaison and effectively interact within and across departments, technical staff and/or vendors in defining and meeting project objectives; Assure the timelines for the project objectives are realistic and within the allocated time; Consideration for cost and resource constraints: define and adhere to; Monitor and report progress via on-going maintenance of the Project Plan; Provide formal status reports as appropriate; Escalate and communicate issues or topics for advisement as appropriate
• Maintenance: Ensure timely completion of routine maintenance for assigned applications; In addition: Coordinate application and interface maintenance development, troubleshooting, and testing activities between teams, departments and/or vendors as needed; Facilitate enhancement requests; Serve as the day-to-day contact for vendors for on-going. Maintenance/outage of the applications assigned
• Change Control / Testing: Ensure smooth transition from build to test to production environments; In addition: Follows change control policies and procedures (Onvida Health Care changes 1st & 3rd Wednesday or Infor changes 2nd & 4th Thursday); Utilize, create, update and/or provide test scripts for software build and workflow changes; Provide and maintain documentation of workflow and software changes; Effective communication of upcoming workflow and software changes to all affected application analysts and testing personnel; Follow up on issues through to resolution in test or live environments
• Training: Ensures workflow and software changes are clearly communicated with Trainers and/or end users; Confirm production and master training environment content is consistent; Collaborate with Trainers to utilize, create, update and/or provide Tips & Tricks documents or other methods to communicate changes to end users; Effective communication of upcoming workflow changes within application or area of expertise via EHR news, standard work creation and maintenance and principal trainers, uploading tip sheets to intranet
• Problem Solving / Support: Demonstrates knowledge, problem solving, and troubleshooting skills; Performed work under regular supervision or with specific procedures and guidelines to follow; Duties are varied in nature, requiring independent action and judgement involving commonly encountered and unusual problems. The supervisor is consulted for clarification on policies; Adhere to defined Issue Management procedures; Document, track, and follow-up on all reported incidents; Facilitate issue resolution by working with end users and coordinating with vendors; Evaluate and submit enhancement and system change requests; Able to offer creative solutions; Analyst, per QLIK statistics/Service Level Agreement (SLA) completes all tickets assigned within the following Metrics In addition to monitors, triages and distributes team assigned tickets: > 92% of all Incidents completed under <9 days AND > 92% Service Desk Requests completed in under <50 days
• Reporting / Dashboards / Data Extract and Exchange: Interacts with customers at all levels within the organization in determining reporting, dashboard and data extract/exchange needs and objectives; Plan/schedule reporting, dashboard and data extract/exchange activities in collaboration with internal and external customers; Acts as liaison within and across departments in defining and meeting reporting, dashboard and data extract/exchange objectives; Develop and maintain reports, dashboards and data extracts for assigned applications; Assure that a consistent approach is followed in report writing, dashboard development and data extract/exchange processes

Skills

• Associate's degree required
• Epic Certification or be able to obtain within 12 months of employment
• 3+ years of experience working in a Healthcare setting with EHR systems in an analytical or implementation role required
• Bachelor's degree preferred

Qualifications

Must Haves

• Associate's degree required
• Epic Certification or be able to obtain within 12 months of employment
• 3+ years of experience working in a Healthcare setting with EHR systems in an analytical or implementation role required

Nice to Haves

• Bachelor's degree preferred

Benefits

• This is a remote position; however, due to labor law regulations and business requirements, candidates residing in certain states may not be eligible for remote work. Employment eligibility from specific states will be reviewed and may require prior approval.