Epic Analyst | Willow

Summary

Onvida Health is a healthcare organization seeking an Epic Analyst for their Willow application. The role involves analysis, implementation, support, and maintenance of assigned applications, acting as a liaison between various stakeholders to ensure effective application integration and meet organizational needs.

Responsibilities

• Participates in analysis, build, testing, documentation and implementation of optimization or projects related to informatics
• Interact, plan and schedule activities with customers to determine information needs and objectives; Assess current state of workflows and application configurations; Identify and document end user needs and requirements; Build and test application software to meet identified needs and requirements; Assure that a consistent approach is followed throughout the project
• Project Plan development, maintenance and adherence to expectations and cost constraints; Liaison and effectively interact within and across departments, technical staff and/or vendors in defining and meeting project objectives; Assure the timelines for the project objectives are realistic and within the allocated time; Consideration for cost and resource constraints: define and adhere to; Monitor and report progress via on-going maintenance of the Project Plan; Provide formal status reports as appropriate; Escalate and communicate issues or topics for advisement as appropriate
• Ensure timely completion of routine maintenance for assigned applications; Coordinate application and interface maintenance development, troubleshooting, and testing activities between teams, departments and/or vendors as needed; Facilitate enhancement requests; Serve as the day-to-day contact for vendors for on-going maintenance/outage of the applications assigned
• Ensure smooth transition from build to test to production environments; Follows change control policies and procedures (YRMCCare changes 1st & 3rd Wednesday or Infor changes 2nd & 4th Thursday); Utilize, create, update and/or provide test scripts for software build and workflow changes; Provide and maintain documentation of workflow and software changes; Effective communication of upcoming workflow and software changes to all affected application analysts and testing personnel; Follow up on issues through to resolution in test or live environments
• Ensures workflow and software changes are clearly communicated with Trainers and/or end users; Confirm production and master training environment content is consistent; Collaborate with Trainers to utilize, create, update and/or provide Tips & Tricks documents or other methods to communicate changes to end users; Effective communication of upcoming workflow changes within application or area of expertise via EHR news, standard work creation and maintenance and principal trainers, uploading tip sheets to intranet
• Demonstrates knowledge, problem solving, and troubleshooting skills; Performed work under regular supervision or with specific procedures and guidelines to follow; Duties are varied in nature, requiring independent action and judgement involving commonly encountered and unusual problems
• Adhere to defined Issue Management procedures; Document, track, and follow-up on all reported incidents; Facilitate issue resolution by working with end users and coordinating with vendors; Evaluate and submit enhancement and system change requests; Able to offer creative solutions; Analyst, per QLIK statistics/Service Level Agreement (SLA) completes all tickets assigned within the following Metrics In addition to monitors, triages and distributes team assigned tickets: > 92% of all Incidents completed under <9 days AND > 92% Service Desk Requests completed in under <50 days
• Interacts with customers at all levels within the organization in determining reporting, dashboard and data extract/exchange needs and objectives; Plan/schedule reporting, dashboard and data extract/exchange activities in collaboration with internal and external customers; Acts as liaison within and across departments in defining and meeting reporting, dashboard and data extract/exchange objectives; Develop and maintain reports, dashboards and data extracts for assigned applications; Assure that a consistent approach is followed in report writing, dashboard development and data extract/exchange processes

Skills

• Associate's degree required
• Epic Certification required in Willow
• 3+ years of experience working in a Healthcare setting with EHR systems in an analytical or implementation role required
• Bachelor's degree preferred

Qualifications

Must Haves

• Associate's degree required
• Epic Certification required in Willow
• 3+ years of experience working in a Healthcare setting with EHR systems in an analytical or implementation role required

Nice to Haves

• Bachelor's degree preferred