Epic Willow Analyst - Remote

Summary

Optum Insight improves the flow of health data and information to create a more connected healthcare system, helping organizations reduce costs while improving risk management, quality, and revenue growth. The Epic Willow Inpatient Analyst will design, build, optimize, and support pharmacy workflows across multiple healthcare client environments. The role partners with clinical, pharmacy, operational, and technical stakeholders to deliver Epic solutions, lead projects, and improve medication management and patient care.

Responsibilities

• Serve as a subject matter expert for Epic Willow Inpatient application design, build, implementation, optimization, and support activities
• Partner with customers, clinicians, pharmacy leaders, and operational stakeholders to evaluate workflows and develop scalable Epic solutions
• Lead design, configuration, testing, and deployment activities for Willow-related enhancements, upgrades, and optimization initiatives
• Provide consultative guidance and workflow recommendations to improve medication management, operational efficiency, and user experience
• Analyze business and clinical requirements and translate them into system configuration and functional specifications
• Facilitate design sessions, requirements gathering meetings, workflow reviews, and solution validation activities
• Lead small to medium complexity projects and workstreams through all phases of the system development lifecycle
• Perform system configuration, testing, troubleshooting, root-cause analysis, and issue resolution activities
• Participate in upgrade planning, new functionality evaluations, and release management activities
• Develop and maintain application documentation, design specifications, testing plans, and change control documentation
• Monitor application performance and proactively identify opportunities for system optimization and process improvement
• Collaborate across cross-functional teams to ensure alignment between operational goals, clinical workflows, and technical solutions
• Support end-user adoption through knowledge sharing, workflow education, and collaboration with training teams
• Provide production support, incident management, and on-call support as required
• Build and maintain strong relationships with customers, stakeholders, and business partners while serving as a trusted advisor

Skills

• • Active Epic Willow Inpatient Certification
• • 3+ years of healthcare industry experience
• • 3+ years of Epic Willow build, configuration, and support experience
• • Experience participating in the design, build, testing, implementation, and optimization of Epic solutions
• • Experience collaborating with operational and clinical stakeholders to improve workflows and system performance
• • Pharmacist or Pharmacy Technician background
• • Active Epic Beacon Certification
• • Experience supporting oncology, infusion center, or specialty pharmacy workflows
• • Experience with Epic implementation, upgrade, or large-scale optimization initiatives
• • Demonstrated leadership experience leading projects, workstreams, or cross-functional teams
• • Experience working in a consulting environment or supporting multiple healthcare organizations
• • Advanced proficiency with Excel, Visio, PowerPoint, and SharePoint

Qualifications

Must Haves

• • Active Epic Willow Inpatient Certification
• • 3+ years of healthcare industry experience
• • 3+ years of Epic Willow build, configuration, and support experience
• • Experience participating in the design, build, testing, implementation, and optimization of Epic solutions
• • Experience collaborating with operational and clinical stakeholders to improve workflows and system performance

Nice to Haves

• • Pharmacist or Pharmacy Technician background
• • Active Epic Beacon Certification
• • Experience supporting oncology, infusion center, or specialty pharmacy workflows
• • Experience with Epic implementation, upgrade, or large-scale optimization initiatives
• • Demonstrated leadership experience leading projects, workstreams, or cross-functional teams
• • Experience working in a consulting environment or supporting multiple healthcare organizations
• • Advanced proficiency with Excel, Visio, PowerPoint, and SharePoint

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• The flexibility to work remotely from anywhere within the U.S.
• Development for other roles you may be interested in