Account Executive, Care Management

Summary

OpenLoop provides telehealth support solutions that help organizations deliver compliant virtual care at scale. The Account Executive, Care Management role owns the full B2B sales cycle, from outbound prospecting and discovery through proposal, negotiation, and close, while building relationships with healthcare and digital health organizations. The role also involves positioning OpenLoop’s platform and services, coordinating internal resources, and maintaining accurate pipeline and CRM data.

Responsibilities

• Build Pipeline: Proactively identify and engage prospective customers within OpenLoop’s target market through thoughtful outbound prospecting and account research
• Own Your Sales Cycle: Manage opportunities from initial outreach through discovery, proposal, negotiation, and close
• Run Strong Discovery: Understand a prospect’s business model, pain points, current workflows, buying process, and goals before recommending a solution
• Position OpenLoop’s Solutions: Develop enough fluency across OpenLoop’s platform, services, APIs, and integrations to clearly communicate how our capabilities solve customer problems
• Multi-Thread Opportunities: Develop relationships with multiple stakeholders and understand who influences, evaluates, and ultimately approves a purchase
• Drive Deals Forward: Maintain clear next steps, identify blockers early, and bring in Legal, Product, Solutions, leadership, or other internal partners when needed
• Negotiate Thoughtfully: Participate in commercial negotiations while maintaining a focus on customer value and OpenLoop’s business objectives
• Maintain Pipeline Discipline: Keep CRM data, next steps, opportunity stages, and forecasts accurate and current
• Collaborate to Win: Work effectively with internal partners and share relevant prospect and market feedback with the broader organization
• Other duties as assigned

Skills

• You have 3–5+ years of B2B sales experience, ideally including experience owning a quota and closing new business
• You have experience managing a sales process from prospecting through close
• You are comfortable proactively generating your own pipeline rather than relying entirely on inbound opportunities
• You are curious and can learn a complex product well enough to communicate its value credibly
• You ask strong discovery questions and connect customer needs to business outcomes rather than relying on a feature pitch
• You are comfortable engaging multiple stakeholders within an account
• You know when you can answer a customer question yourself and when you need to bring in an internal expert
• You are organized and disciplined about CRM hygiene, pipeline management, and follow-up
• You respond well to coaching and actively apply feedback
• You thrive in a fast-moving environment where processes continue to evolve

Qualifications

Must Haves

• You have 3–5+ years of B2B sales experience, ideally including experience owning a quota and closing new business
• You have experience managing a sales process from prospecting through close
• You are comfortable proactively generating your own pipeline rather than relying entirely on inbound opportunities
• You are curious and can learn a complex product well enough to communicate its value credibly
• You ask strong discovery questions and connect customer needs to business outcomes rather than relying on a feature pitch
• You are comfortable engaging multiple stakeholders within an account
• You know when you can answer a customer question yourself and when you need to bring in an internal expert
• You are organized and disciplined about CRM hygiene, pipeline management, and follow-up
• You respond well to coaching and actively apply feedback
• You thrive in a fast-moving environment where processes continue to evolve

Benefits

• Remote work arrangement
• A relatively flat organizational structure where everyone is encouraged to bring ideas to the table and make things happen
• Autonomy, competence, and belonging as core values, with employees empowered and supported to do their best work