Field Network Technician

Summary

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. They are seeking a Field Network Technician to join their service team, responsible for providing network support and ensuring connectivity for various clients.

Responsibilities

• Knowledge of network connectivity, network security and Wi-Fi networks
• Good understanding of Windows server environment and common operating systems
• Ability to work with a variety of customers and vendors (some technical some non-technical)
• Ability to lead clients through the discovery phase (asking the right questions)
• Aggressive problem solver
• Ability to travel locally to different clients
• Ability to communicate through phone / email / written documentation

Skills

• Knowledge of network connectivity, network security and Wi-Fi networks
• Good understanding of Windows server environment and common operating systems
• Ability to work with a variety of customers and vendors (some technical some non-technical)
• Ability to lead clients through the discovery phase (asking the right questions)
• Aggressive problem solver
• Ability to travel locally to different clients
• Ability to communicate through phone / email / written documentation
• Previous network field experience
• Knowledge of networking protocols and concepts (SMTP, FTP, SMB, Ports, TCP/IP)
• Knowledge and hands-on experience providing support to users using Windows Desktop Operating Systems and other mainstream Microsoft applications
• Strong communication skills and ability to work cohesively with clients
• Valid Driver's license and clean driving record
• Good understanding of Mac OS environment
• CompTIA Network+ certified
• Previous experience working in managed IT services
• Basic understanding of VOIP technology

Qualifications

Must Haves

• Knowledge of network connectivity, network security and Wi-Fi networks
• Good understanding of Windows server environment and common operating systems
• Ability to work with a variety of customers and vendors (some technical some non-technical)
• Ability to lead clients through the discovery phase (asking the right questions)
• Aggressive problem solver
• Ability to travel locally to different clients
• Ability to communicate through phone / email / written documentation
• Previous network field experience
• Knowledge of networking protocols and concepts (SMTP, FTP, SMB, Ports, TCP/IP)
• Knowledge and hands-on experience providing support to users using Windows Desktop Operating Systems and other mainstream Microsoft applications
• Strong communication skills and ability to work cohesively with clients
• Valid Driver's license and clean driving record

Nice to Haves

• Good understanding of Mac OS environment
• CompTIA Network+ certified
• Previous experience working in managed IT services
• Basic understanding of VOIP technology

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• Company car for work and personal use!