MDR Shift Analyst, Unit 42 - Remote

Summary

Palo Alto Networks is a cybersecurity company focused on protecting digital environments through innovative security technologies and services. The MDR Shift Analyst will support overnight and weekend security operations by monitoring customer environments, investigating alerts, and responding to cyber threats. The role also involves documenting incidents, communicating remediation recommendations, and partnering with specialized security teams in a 24x7 operation.

Responsibilities

• Monitor and investigate security alerts across customer environments
• Triage, investigate, and respond to security incidents from detection through resolution
• Analyze endpoint, network, and log data to identify malicious activity
• Communicate findings and remediation recommendations to customers and internal teams
• Document investigations, response actions, and incident outcomes
• Partner with Threat Intelligence, Threat Hunting, and Security Research teams to improve detections and response capabilities

Skills

• 3+ years of SOC, Incident Response, MDR, or Managed Security Services experience
• Hands-on experience with EDR, SIEM, SOAR, and firewall technologies
• Strong understanding of cyber threats, attack techniques, and incident response processes
• Excellent written and verbal communication skills
• This position supports a 24x7 MDR operation and requires flexibility to work overnight, weekend, and holiday shifts based on business and customer needs
• This role requires candidates to be a U.S citizen
• Cortex XDR and/or Cortex XSOAR experience
• Previous experience working shift-based or overnight security operations
• CySA+, CEH, or similar security certifications
• MDR, managed security, military cyber, or intelligence experience

Qualifications

Must Haves

• 3+ years of SOC, Incident Response, MDR, or Managed Security Services experience
• Hands-on experience with EDR, SIEM, SOAR, and firewall technologies
• Strong understanding of cyber threats, attack techniques, and incident response processes
• Excellent written and verbal communication skills
• This position supports a 24x7 MDR operation and requires flexibility to work overnight, weekend, and holiday shifts based on business and customer needs
• this role requires candidates to be a U.S citizen

Nice to Haves

• Cortex XDR and/or Cortex XSOAR experience
• Previous experience working shift-based or overnight security operations
• CySA+, CEH, or similar security certifications
• MDR, managed security, military cyber, or intelligence experience

Benefits

• This role is remote
• The offered compensation may also include restricted stock units and a bonus.