Technical Writer / Functional Analyst — Integrated Workplace Management System (IWMS)

Summary

Pantheon Data is a small business supporting federal agencies, including the Department of Homeland Security, through technology, engineering, program management, and cybersecurity services. The role supports a mission-critical DHS enterprise real property and facilities management systems program by eliciting requirements, documenting processes and designs, coordinating with development teams, validating configurations, and creating user-facing materials.

Responsibilities

• Elicit and document requirements through working sessions with non-technical and technical stakeholders
• Collaborate to develop As-Is / To-Be process documentation for functionality being migrated or enhanced
• Author functional and technical design documents that specify how the UI/UX changes will be implemented by a dedicated staff of developers including but not limited to field changes, workflow updates, custom reporting, module enhancements, and API configurations
• Trace requirements throughout the development lifecycle and maintain traceability of each requirement as scope changes
• Participate in design sessions and build reviews and document decisions, and open items
• Coordinate directly with the development contractor on design intent, feasibility, and clarification during implementation
• Validate that delivered configuration matches documented design, and support user acceptance testing documentation
• Support creation of end-user-facing material derived from the design: training curriculum, job aids, release notes, and guidance

Skills

• * Active DHS Fitness determination, or a current and adequate federal background investigation eligible for acceptance under reciprocity, allowing you to begin work with minimal delay
• * 3+ years authoring functional or technical design documentation that development teams implemented from - not solely end-user documentation
• * Demonstrated technical experience eliciting requirements directly from business stakeholders and translating them into system behavior
• * Ability to read SQL well enough to trace and validate query-based report output
• * Experience documenting configured enterprise applications, where behavior lives in configuration rather than custom code
• * Exceptional written communication, including the ability to explain technical behavior clearly to a non-technical audience
• * Comfortable working on government-furnished equipment inside a controlled environment
• * Ability to work effectively remotely in cross-functional teams
• * Ability to meet deadlines and produce quality work
• * Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint
• Bachelor's Degree
• DHS ICE Fitness Determination
• * Direct IBM TRIRIGA experience, particularly with forms and form layout, state actions, smart sections, query sections, multi-tab sections, data exchanges, synchronous and asynchronous workflows, security roles, portals and portal sections, navigation items and collections, and the Object Migration tool
• * Experience on a TRIRIGA platform upgrade or migration
• * Experience developing and implementing automation and efficiency tools
• * Familiarity with BIRT or comparable embedded reporting tooling
• * Federal real property domain knowledge - real property inventory and reporting, occupancy agreements, reimbursable work authorizations, capital investment planning, space utilization measurement
• * Awareness of CAD integration in a computer-aided facilities management context
• * Experience authoring privacy documentation such as Privacy Threshold Analyses or Privacy Impact Assessments, ideally within DHS
• * Working knowledge of Section 508 accessibility requirements as they apply to documentation and system output
• * Experience with an agile or release-based delivery cadence with a separate development contractor

Qualifications

Must Haves

• * Active DHS Fitness determination, or a current and adequate federal background investigation eligible for acceptance under reciprocity, allowing you to begin work with minimal delay
• * 3+ years authoring functional or technical design documentation that development teams implemented from - not solely end-user documentation
• * Demonstrated technical experience eliciting requirements directly from business stakeholders and translating them into system behavior
• * Ability to read SQL well enough to trace and validate query-based report output
• * Experience documenting configured enterprise applications, where behavior lives in configuration rather than custom code
• * Exceptional written communication, including the ability to explain technical behavior clearly to a non-technical audience
• * Comfortable working on government-furnished equipment inside a controlled environment
• * Ability to work effectively remotely in cross-functional teams
• * Ability to meet deadlines and produce quality work
• * Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint
• Bachelor's Degree
• DHS ICE Fitness Determination

Nice to Haves

• * Direct IBM TRIRIGA experience, particularly with forms and form layout, state actions, smart sections, query sections, multi-tab sections, data exchanges, synchronous and asynchronous workflows, security roles, portals and portal sections, navigation items and collections, and the Object Migration tool
• * Experience on a TRIRIGA platform upgrade or migration
• * Experience developing and implementing automation and efficiency tools
• * Familiarity with BIRT or comparable embedded reporting tooling
• * Federal real property domain knowledge - real property inventory and reporting, occupancy agreements, reimbursable work authorizations, capital investment planning, space utilization measurement
• * Awareness of CAD integration in a computer-aided facilities management context
• * Experience authoring privacy documentation such as Privacy Threshold Analyses or Privacy Impact Assessments, ideally within DHS
• * Working knowledge of Section 508 accessibility requirements as they apply to documentation and system output
• * Experience with an agile or release-based delivery cadence with a separate development contractor

Benefits

• Remote work arrangement
• SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account.
• In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position.