Account Manager, PAR Retail

Summary

PAR Technology provides restaurant and retail technology solutions, including software and hardware that help brands create stronger customer connections and drive growth. The Account Manager will serve as a strategic advisor and primary point of contact for PAR Retail customers, helping them maximize platform value, improve engagement programs, and achieve business outcomes. The role involves coordinating cross-functional teams, delivering insights, and advocating for customer needs.

Responsibilities

• Build trusted advisor relationships with key customer stakeholders
• Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations
• Champion customer goals internally and ensure alignment across partner teams
• Deliver data-driven insights and recommendations that support customer objectives
• Translate platform capabilities into practical solutions that solve business challenges
• Identify opportunities to strengthen customer engagement programs and enhance performance
• Serve as the primary owner of assigned customer relationships
• Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews
• Coordinate communication across internal and external stakeholders to ensure successful execution
• Monitor progress against customer initiatives and strategic priorities
• Surface customer feedback, market insights, and emerging needs to influence future product enhancements
• Act as the voice of the customer while balancing business objectives and platform capabilities
• Develop deep expertise in the PAR Retail platform and customer engagement ecosystem
• Partner with Product Marketing, Sales, Customer Success, and Operations teams to stay ahead of new capabilities and industry trends
• Educate customers on best practices and innovative ways to achieve greater value from the platform
• Leverage AI-powered tools and technologies to uncover customer insights, enhance analysis, streamline reporting, and deliver smarter, more impactful recommendations that drive customer success

Skills

• Marketing agency Account Managers: we want to hear from you!
• If you've successfully owned client relationships, coordinated internal teams, and driven customer outcomes in an agency environment, you'll likely be a strong fit for this role
• Alternatively, key account or customer success management experience can be a strong match as well; <10 clients with high ownership and high-touch impact- Bachelor's degree or equivalent professional experience
• 3–5 years of experience in account management or customer success
• Interest in customer engagement, customer experience, loyalty, or digital program strategy
• Build trust quickly and develop authentic, long-lasting customer relationships
• Communicate with confidence and clarity across diverse audiences and stakeholder groups
• Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams
• Balance attention to detail with the ability to drive progress and prioritize competing demands
• Proactively identify risks, obstacles, and opportunities before they impact customer outcomes
• Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset
• Enjoy working in a dynamic, fast-moving environment where adaptability is essential
• Can effectively facilitate discussions, deliver presentations, and influence decision-making
• Thrive in a remote-first environment while maintaining a high degree of accountability
• Are comfortable traveling up to 25% as business needs require
• Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite

Qualifications

Must Haves

• Marketing agency Account Managers: we want to hear from you!
• If you've successfully owned client relationships, coordinated internal teams, and driven customer outcomes in an agency environment, you'll likely be a strong fit for this role
• Alternatively, key account or customer success management experience can be a strong match as well; <10 clients with high ownership and high-touch impact- Bachelor's degree or equivalent professional experience
• 3–5 years of experience in account management or customer success
• Interest in customer engagement, customer experience, loyalty, or digital program strategy
• Build trust quickly and develop authentic, long-lasting customer relationships
• Communicate with confidence and clarity across diverse audiences and stakeholder groups
• Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams
• Balance attention to detail with the ability to drive progress and prioritize competing demands
• Proactively identify risks, obstacles, and opportunities before they impact customer outcomes
• Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset
• Enjoy working in a dynamic, fast-moving environment where adaptability is essential
• Can effectively facilitate discussions, deliver presentations, and influence decision-making
• Thrive in a remote-first environment while maintaining a high degree of accountability
• Are comfortable traveling up to 25% as business needs require

Nice to Haves

• Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite