Implementation Technician

Summary

PAR Technology provides restaurant technology solutions, including software and hardware that support point-of-sale, digital ordering, loyalty, back-office, and drive-thru operations. The Implementation Technician sets up customers for PAR OPS Insights & Delivery products, trains users, monitors implementations, and troubleshoots product issues using technical tools such as SQL queries.

Responsibilities

• Walk customers through what needs to be done to set up +Recovery and Delivery Operations by Teams call, phone or email
• Complete final configuration and validation steps to ensure that the customer is fully set up
• Monitor progress towards completion and follow up as necessary
• Train customers on how to access, navigate, and use the +Recovery and Delivery products
• Maintain appropriate tracking and reporting systems (such as spreadsheets, Salesforce, or Cloud Coach)
• Coordinate smooth handoffs for Delivery Finance customers to the Product team
• Monitor, troubleshoot, and resolve issues leveraging SQL queries and other software provided
• Provide feedback on process enhancements
• May be asked to assist with special projects or additional customer setups in the PAR OPS I&D platform as assigned

Skills

• Associate's degree or equivalent work experience
• 3-5 years of customer service experience, or equivalent
• Comfortable working with technical tools and troubleshooting methods, including SQL queries
• Strong written and verbal communication skills, with the ability to present technical material in an easily understood manner
• Proficient Microsoft Office skills
• Ability to thrive in a fast-paced, evolving environment, with the flexibility to adjust strategies as needed
• Self-starter approach with a solution-based mindset
• Strong sense of ownership and accountability
• Detail-oriented with a commitment to delivering high-quality work
• Ability to work collaboratively in a team-oriented culture
• Experience supporting or implementing software products for external customers preferred

Qualifications

Must Haves

• Associate's degree or equivalent work experience
• 3-5 years of customer service experience, or equivalent
• Comfortable working with technical tools and troubleshooting methods, including SQL queries
• Strong written and verbal communication skills, with the ability to present technical material in an easily understood manner
• Proficient Microsoft Office skills
• Ability to thrive in a fast-paced, evolving environment, with the flexibility to adjust strategies as needed
• Self-starter approach with a solution-based mindset
• Strong sense of ownership and accountability
• Detail-oriented with a commitment to delivering high-quality work
• Ability to work collaboratively in a team-oriented culture

Nice to Haves

• Experience supporting or implementing software products for external customers preferred

Benefits

• Remote work