Customer Success Manager

Summary

PAR Technology provides restaurant technology solutions, and its Bridg platform offers enterprise identity resolution, data, and onboarding capabilities. The Customer Success Manager will support client account operations, onboarding, reporting, issue resolution, and customer engagement while helping drive client satisfaction, usage, and retention.

Responsibilities

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM
• Help execute Bridg's client engagement model — assisting with onboarding tasks, status updates, and recurring client touchpoints
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews
• Learn Bridg's products in depth, and begin fielding first-line client questions, escalating more complex issues to senior team members
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner

Skills

• 1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English
• Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets
• Bachelor's degree or equivalent practical experience
• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job
• Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required

Qualifications

Must Haves

• 1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function
• Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once
• Clear, professional written and verbal communication skills, with a proactive, can-do attitude
• Comfort with data — able to read a report or dashboard and summarize what it means in plain English
• Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets
• Bachelor's degree or equivalent practical experience

Nice to Haves

• Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job
• Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required

Benefits

• Remote work arrangement