Cloud Service Engineer

Summary

PTC develops software that brings the physical and digital worlds together to help companies improve operations, create better products, and empower their people. The Cloud Service Engineer will support Servigistics products and private-cloud infrastructure by maintaining security, stability, operational readiness, and compliance, while coordinating patching and recurring maintenance across supported environments.

Responsibilities

• Plan, coordinate, and execute operating system patching and recurring infrastructure maintenance across supported Servigistics environments
• Develop and maintain patching schedules and maintenance plans, coordinating activities around required system time availability
• Review systems prior to scheduled maintenance to identify prerequisites, dependencies, exceptions, or potential risks that could affect patching activities
• Coordinate maintenance activities with internal teams, including Systems, Networking, DBA, R&D, and Application Support
• Perform pre-maintenance and post-maintenance validation to confirm application availability, system health, and successful completion of planned activities
• Track patch status and identify systems that are unsuccessful, deferred, or require additional remediation
• Maintain and configure supporting application technologies such as Apache, Java, Tomcat, and other approved third-party components
• Perform basic application and infrastructure troubleshooting when issues arise during or following scheduled maintenance

Skills

• * Strong working knowledge of Linux operating systems and Linux system administration
• * Experience with operating system patching, system maintenance, and lifecycle management
• * Understanding of patch planning, maintenance windows, change coordination, and post-maintenance validation
• * Experience maintaining and configuring Apache, Java, and Tomcat
• * Familiarity with cloud computing technologies, including AWS and Azure
• * Basic Oracle database knowledge, including select, insert, delete, and join commands
• * Familiarity with ETL technologies such as Pentaho PDI
• * Strong organizational and planning skills with the ability to coordinate maintenance across multiple systems and environments
• * Strong communication and cross-functional collaboration skills
• * Associate degree in a technical field such as IT, Computer Science, or Programming plus 2 years of technical work experience, or a bachelor's degree in a technical field such as IT, Computer Science, or Programming
• * Must be a US Citizen
• * Must have or be able to obtain a Security-level clearance
• * 2+ years of experience supporting Linux systems, cloud-hosted environments, infrastructure operations, or system maintenance
• * Experience coordinating or performing operating system patching and scheduled maintenance
• * Understanding of cloud technologies
• * Linux command-line experience
• * Basic Oracle skills
• * Experience working with maintenance schedules, change processes, or production maintenance windows
• * Experience documenting technical procedures and maintenance activities
• * Basic troubleshooting skills for identifying and escalating issues encountered during maintenance
• * Exposure to automation or scripting for repetitive system administration and maintenance tasks is a plus

Qualifications

Must Haves

• * Strong working knowledge of Linux operating systems and Linux system administration
• * Experience with operating system patching, system maintenance, and lifecycle management
• * Understanding of patch planning, maintenance windows, change coordination, and post-maintenance validation
• * Experience maintaining and configuring Apache, Java, and Tomcat
• * Familiarity with cloud computing technologies, including AWS and Azure
• * Basic Oracle database knowledge, including select, insert, delete, and join commands
• * Familiarity with ETL technologies such as Pentaho PDI
• * Strong organizational and planning skills with the ability to coordinate maintenance across multiple systems and environments
• * Strong communication and cross-functional collaboration skills
• * Associate degree in a technical field such as IT, Computer Science, or Programming plus 2 years of technical work experience, or a bachelor's degree in a technical field such as IT, Computer Science, or Programming
• * Must be a US Citizen
• * Must have or be able to obtain a Security-level clearance

Nice to Haves

• * 2+ years of experience supporting Linux systems, cloud-hosted environments, infrastructure operations, or system maintenance
• * Experience coordinating or performing operating system patching and scheduled maintenance
• * Understanding of cloud technologies
• * Linux command-line experience
• * Basic Oracle skills
• * Experience working with maintenance schedules, change processes, or production maintenance windows
• * Experience documenting technical procedures and maintenance activities
• * Basic troubleshooting skills for identifying and escalating issues encountered during maintenance
• * Exposure to automation or scripting for repetitive system administration and maintenance tasks is a plus

Benefits

• Remote work arrangement
• Candidates may be eligible for a performance-based bonus.
• Employees have the opportunity to become a PTC shareholder through the employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
• Certain roles may also be eligible for participation in PTC's equity programs.
• Employees may be eligible for medical, dental and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement.
• 401(k) contributions and employer match.
• Flexible spending accounts.
• Life insurance.
• Disability coverage.
• If you are an office-assigned employee, a generous commuter subsidy.