Strategic Account Manager - 3PL

Summary

Passport is seeking a Strategic Account Manager to drive growth across its third-party logistics (3PL) warehouse portfolio. The role owns expansion revenue by developing account plans, building multi-threaded relationships, identifying adoption and cross-sell opportunities, and partnering with Sales to close expansion business.

Responsibilities

• Own expansion revenue within your 3PL portfolio by identifying, developing, and closing opportunities to grow Passport’s footprint across warehouse clients
• Build and execute account plans that map stakeholders, uncover whitespace, and drive multi-threaded engagement
• Proactively identify and create opportunities for new brand adoption, cross-sell, and referrals within each warehouse
• Partner closely with Sales to convert expansion opportunities into closed revenue
• Develop strong relationships with decision-makers and influencers across operations, leadership, and commercial teams within 3PLs
• Position Passport as a strategic growth lever for warehouses and their brands—not just a shipping solution
• Stay deeply informed on Passport’s product and the broader eCommerce/logistics landscape to lead value-driven conversations
• Act with urgency to remove blockers, while maintaining a focus on long-term account growth—not just short-term issue resolution

Skills

• East Coast based and working hours required
• 2–5 years of experience in account management, business development, sales, or consulting with a clear track record of driving growth
• A strong bias toward action and revenue ownership—you don't wait for opportunities, you create them
• Proven ability to navigate and influence complex organizations and stakeholders
• Excellent communication skills, with the ability to sell ideas and influence decision-makers
• Comfort operating in ambiguity—you can build the playbook while executing it
• A commercial mindset: you naturally connect customer needs to business outcomes and expansion opportunities
• Resourcefulness—you figure things out and move quickly
• Bachelor's degree or equivalent experience
• Willingness and ability to travel regularly (15-25%) to build relationships and drive account growth
• Experience in warehouses, eCommerce, or logistics is a plus, but not required

Qualifications

Must Haves

• East Coast based and working hours required
• 2–5 years of experience in account management, business development, sales, or consulting with a clear track record of driving growth
• A strong bias toward action and revenue ownership—you don't wait for opportunities, you create them
• Proven ability to navigate and influence complex organizations and stakeholders
• Excellent communication skills, with the ability to sell ideas and influence decision-makers
• Comfort operating in ambiguity—you can build the playbook while executing it
• A commercial mindset: you naturally connect customer needs to business outcomes and expansion opportunities
• Resourcefulness—you figure things out and move quickly
• Bachelor's degree or equivalent experience
• Willingness and ability to travel regularly (15-25%) to build relationships and drive account growth

Nice to Haves

• Experience in warehouses, eCommerce, or logistics is a plus, but not required

Benefits

• Competitive cash and equity packages
• Healthcare, dental, and vision
• 401K
• 100% remote work environment
• Company issued laptop
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One time remote work set-up stipend to make your at-home office dazzle
• Teammates around the world in 8 different time zones!