Account Manager, Channel Success

Summary

Patch My PC is an enterprise software company that helps IT and security teams automate, manage, deploy, and report on third-party updates. The Account Manager will grow and support a high-volume portfolio of channel partners, VARs, MSPs, and channel-sourced customer accounts through new business, onboarding, renewals, expansion, licensing, and operational support.

Responsibilities

• Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through
• Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success
• Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities
• Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake
• Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience
• Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team
• Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy

Skills

• 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role
• Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner
• Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience
• Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience
• Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through
• Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning
• Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing
• Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem
• To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY

Qualifications

Must Haves

• 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role
• Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner
• Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience
• Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience
• Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through
• Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning
• Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing
• Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem
• To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY

Benefits

• **401k Match:** Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
• **Medical, Dental, and Vision Coverage:** Patch My PC covers 99% of premiums for both team members and dependents.
• FSA/HSA.
• Fertility benefits.
• Parental leave.
• Paid-time off (PTO).
• Volunteer leave.
• Charitable donation matching.
• Tuition reimbursement.
• Gym membership reimbursement.
• Internet stipend.
• Pet insurance.