Associate Account Manager

Summary

Pearl Meyer provides compensation and benefits survey services to organizations. The Associate Account Manager will manage client accounts, support the survey lifecycle, analyze compensation and benefits data, and communicate clearly with clients and internal teams.

Responsibilities

• Manage assigned client accounts from onboarding through survey completion and reporting
• Serve as a primary point of contact for questions about survey participation, data, reports, and deliverables
• Build trusted client relationships through responsive, thoughtful, and accurate service
• Maintain client records and databases while ensuring information remains complete and current
• Partner with Survey Project Managers throughout the survey cycle, including data collection, validation, analysis, peer review, and report publication
• Review client-submitted information for accuracy, consistency, and completeness
• Monitor deadlines and follow up with clients to keep survey projects moving forward
• Support ad hoc surveys, special projects, and other team initiatives
• Use Pearl Meyer's survey technology and internal systems to administer compensation and benefits surveys
• Analyze survey results and help clients understand the information presented in reports
• Identify data issues, investigate discrepancies, and support quality-control efforts
• Develop expertise in compensation survey practices, methodologies, and market data
• Prepare timely client communications about survey launches, deadlines, reports, new offerings, and product updates
• Translate detailed survey information into clear, practical guidance for clients
• Coordinate with internal colleagues to ensure clients receive consistent and accurate information

Skills

• Strong client service and relationship-management skills
• Excellent attention to detail and a commitment to data accuracy
• Strong analytical, organizational, and problem-solving abilities
• Clear and professional written and verbal communication skills
• Ability to manage multiple priorities and deadlines in a collaborative environment
• Comfort learning new technology and working with data-intensive systems
• Interest in or previous exposure to compensation, benefits, human resources, or survey research
• A proactive, curious, and team-oriented approach

Qualifications

Must Haves

• Strong client service and relationship-management skills
• Excellent attention to detail and a commitment to data accuracy
• Strong analytical, organizational, and problem-solving abilities
• Clear and professional written and verbal communication skills
• Ability to manage multiple priorities and deadlines in a collaborative environment
• Comfort learning new technology and working with data-intensive systems
• Interest in or previous exposure to compensation, benefits, human resources, or survey research
• A proactive, curious, and team-oriented approach

Benefits

• Eligible for an annual short-term incentive bonus.
• Medical and prescription coverage
• Dental coverage
• Vision coverage
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Commuter benefits
• Life and AD&D insurance
• Group accident and critical illness coverage
• Legal and identity theft protection
• Wellbeing programs
• Work/life resources, including an Employee Assistance Program
• Paid holidays
• Annual paid time off
• Applicable state and local paid leave
• Short- and long-term disability
• Bereavement leave
• Parental and adoption leave
• Other applicable leaves
• 401(k) savings plan