Implementation Manager

Summary

PeopleGrove empowers colleges and universities with technology that supports student, alumni, mentorship, career readiness, clinical education, and competency management outcomes. The Implementation Manager leads end-to-end SaaS implementations, manages multiple client projects, facilitates solution design and onboarding, and coordinates cross-functional teams to deliver successful client transitions.

Responsibilities

• Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support
• Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met
• Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies
• Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria
• Guide clients through solution design and configuration decisions aligned with best practices
• Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks
• Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes
• Serve as the primary point of contact for client project teams and stakeholders
• Build strong, trust‑based relationships and deliver a positive, consultative implementation experience
• Set clear expectations, communicate project status, and lead effective client meetings and presentations
• Advocate for client needs internally while balancing project objectives and product capabilities
• Participate in solution design discussions and validate configuration options to meet client goals
• Document processes, requirements, use cases, and configuration specifications
• Contribute to internal process improvements and best practices for scalable implementation delivery
• Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations
• Partner with Sales for seamless post-sale handoff and alignment of goals and scope
• Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement
• Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support
• Champion continuous improvement of internal onboarding practices and SOPs

Skills

• 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles
• Strong client-facing and relationship management skills
• Demonstrated success managing complex, multi-stakeholder projects
• Proficiency in project management (planning, timelines, issue tracking, risk management)
• Excellent verbal and written communication skills, including presentations
• Strong problem-solving mindset with the ability to simplify complex requirements
• Ability to understand and contribute to solution design discussions
• Highly organized, detail-oriented, and deadline-driven
• Customer-first mindset with strong accountability and ownership
• Familiarity with agile environments and collaboration with product/engineering teams is a plus
• Ability to influence, lead discussions, and drive decision making with clients and internal teams
• Collaborative working style across Sales, Product, Engineering, and Client Success teams
• Comfortable in a dynamic, fast-moving environment
• Experience working with colleges, universities, or the education sector (preferred but not required)

Qualifications

Must Haves

• 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles
• Strong client-facing and relationship management skills
• Demonstrated success managing complex, multi-stakeholder projects
• Proficiency in project management (planning, timelines, issue tracking, risk management)
• Excellent verbal and written communication skills, including presentations
• Strong problem-solving mindset with the ability to simplify complex requirements
• Ability to understand and contribute to solution design discussions
• Highly organized, detail-oriented, and deadline-driven
• Customer-first mindset with strong accountability and ownership
• Familiarity with agile environments and collaboration with product/engineering teams is a plus
• Ability to influence, lead discussions, and drive decision making with clients and internal teams
• Collaborative working style across Sales, Product, Engineering, and Client Success teams
• Comfortable in a dynamic, fast-moving environment

Nice to Haves

• Experience working with colleges, universities, or the education sector (preferred but not required)

Benefits

• Annual bonus
• Flexible PTO and hybrid/remote work options
• Full medical, dental, and vision coverage
• 401K with generous company match
• Financial planning
• Company-paid life and disability insurance
• Collaborative and purpose-driven culture