Support Engineer

Summary

FLEX Payment Solutions is a financial technology company providing electronic payment processing solutions through banking partners and in-house technologies. The Support Engineer will serve as frontline technical support for internal teams and merchants, handling issue triage, incident resolution, technical communication, documentation, system maintenance, and program update testing.

Responsibilities

• Issue and Triage Troubleshooting
• Incident Resolution
• Technical Customer Communication
• Knowledge Documentation
• System Maintenance
• Testing of Program Updates

Skills

• Ability to run MS SQL queries and analyze relational databases
• Wording knowledge of Windows environments
• Ability to navigate and understand key Azure resources and platform uses
• Understanding of REST and SOAP APIs
• Experience with helpdesk platforms & Implementing new processes for handling issues
• Proficiency in reading C# and Typescript
• 3+ years prior business experience in a similar role

Qualifications

Must Haves

• Ability to run MS SQL queries and analyze relational databases
• Wording knowledge of Windows environments
• Ability to navigate and understand key Azure resources and platform uses
• Understanding of REST and SOAP APIs
• Experience with helpdesk platforms & Implementing new processes for handling issues
• Proficiency in reading C# and Typescript
• 3+ years prior business experience in a similar role

Benefits

• Flexible Spending Account (FSA)
• Dental, Medical, Vision, Long Term Disability, and Life Insurance
• 401-K Company Contributions of 3% of pay with optional employee contributions
• Paid Time Off
• 10 Paid holidays with an additional paid day for your birthday
• Employee Assistance Program
• Cell Phone Allowance
• Remote role in the St. Louis area, with sporadic team meetings in the Fenton, MO office possible