State & Local Government Account Specialist (Remote US in EST & CST)

Summary

Pitney Bowes is hiring a State & Local Government Account Specialist to support government agency clients remotely in the United States. The role manages client relationships, invoicing, portal billing, account cleansing, receivables collection, contract review, onboarding assistance, and issue escalation while partnering with Sales and internal stakeholders.

Responsibilities

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients
• Prepare and submit accurate invoices to be submitted to the client in a timely manner
• Manage portal billing activities and maintain adherence to client-specific portal requirements
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems
• Make informed decisions in alignment with company policies and procedures
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support
• Consistently achieve established performance standards, KPI’s and productivity metrics
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines
• Collect past due accounts within the States & Local Government portfolio
• Support growth initiatives, including automation, digital acceleration, and self-serve
• Serve as subject matter expert (SME) for contract review and client onboarding assistance
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed

Skills

• You have a positive, client first attitude
• 2+ years client service experience
• Prior account management, contract management, and/or billing reconciliation and collections a plus
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs
• Excellent professional written and oral communication skills
• Able to work independently and can prioritize and schedule daily activities while functioning in a team environment
• Strong interpersonal skills/ability to work with others
• Attention to detail; excellent problem solving and analytical skills
• Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc)

Qualifications

Must Haves

• You have a positive, client first attitude
• 2+ years client service experience
• Prior account management, contract management, and/or billing reconciliation and collections a plus
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs
• Excellent professional written and oral communication skills
• Able to work independently and can prioritize and schedule daily activities while functioning in a team environment
• Strong interpersonal skills/ability to work with others
• Attention to detail; excellent problem solving and analytical skills
• Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

Nice to Haves

• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc)

Benefits

• Remote (US) CST or EST
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally