Account Manager

Summary

Cision is a global provider of consumer and media intelligence, engagement, and communication solutions. The Account Manager will own and grow an assigned customer base by driving expansion annual recurring revenue and net revenue retention through upselling, cross-selling, renewals, and structured account management. The role also requires forecasting, CRM documentation, account planning, and cross-functional coordination.

Responsibilities

• Own and deliver expansion ARR and renewal outcomes within assigned accounts
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit
• Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline
• Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences
• Execute shorter sales cycles across transactional to moderate complexity opportunities
• Build account plans focused on wallet-share growth and product adoption
• Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline
• Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership
• Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable
• Perform other duties and responsibilities as required to support business needs

Skills

• 2-3 years in related role or experience
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience
• Experience in account management, commercial growth, or expansion-focused sales roles
• Demonstrated ability to manage recurring revenue relationships
• Strong discovery and value articulation skills
• Experience using CRM systems and structured sales methodologies
• Bachelor's Degree preferred
• Experience managing high-volume account portfolios
• Experience in subscription-based or recurring revenue environments

Qualifications

Must Haves

• 2-3 years in related role or experience
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience
• Experience in account management, commercial growth, or expansion-focused sales roles
• Demonstrated ability to manage recurring revenue relationships
• Strong discovery and value articulation skills
• Experience using CRM systems and structured sales methodologies

Nice to Haves

• Bachelor's Degree preferred
• Experience managing high-volume account portfolios
• Experience in subscription-based or recurring revenue environments