Account Manager [Remote, USA resident citizens only]

Summary

Pro Impressions Marketing specializes in dental marketing through advertising, branding, and online visibility. The Account Manager maintains client and team relationships, coordinates work requests and project priorities, communicates task progress and results, and analyzes reports to improve marketing outcomes.

Responsibilities

• Maintaining quality working relationships with other team members
• Building relationships and using effective communication with clients on new tasks, status of current tasks and end results
• Good communication with specialists working on task details and client priorities
• Good communication with project managers on project status
• Good communication with management on client relationships and results
• Monitoring end results and working to improve them
• Receive work requests from clients, gathering necessary details and all assets to successfully complete work and clearly communicate them to project manager
• Always answer the phone if able to be available to clients and create tasks to follow-up
• Respond to emails and any voicemails daily and taskify follow-up
• Check in with project manager on key tasks nearing deadline to identify and potential issues that will need to be communicated to clients
• Notify clients of completed tasks including links to completed work or attached finished work
• Communicate with project managers on priorities when tasks are competing for team resources and deadlines
• Review and send out blog posts on a weekly basis
• Analyze monthly reports and communicate with specialists as needed to identify the cause of any unexplained increases or decreases in traffic or leads, complete Status Summary on reports and then send to clients
• Periodically, proactively communicate with clients to check-in and ask about any new initiatives or shifting priorities at their offices, then translate these into tasks or communication shared with project management or appropriate team members
• Periodically collaborate with project managers on ways to improve communication and efficiency of task creation, management and transfer
• Periodically communicate with management regarding workload and any issues found to be positively or negatively impacting results

Skills

• Must be a citizen and resident of the United States of America
• Working computer with a camera and microphone
• Reliable internet connection
• Positive, driven attitude
• Results-oriented to meet goals
• Problem-solving mind
• Knowledge of process for different types of tasks that the company must complete
• Clear and diplomatic communication style
• Trust in team members' abilities to complete work
• Analytical mind
• A basic understanding of the sales process and proficiency in G Suite is preferred

Qualifications

Must Haves

• Must be a citizen and resident of the United States of America
• Working computer with a camera and microphone
• Reliable internet connection
• Positive, driven attitude
• Results-oriented to meet goals
• Problem-solving mind
• Knowledge of process for different types of tasks that the company must complete
• Clear and diplomatic communication style
• Trust in team members' abilities to complete work
• Analytical mind

Nice to Haves

• A basic understanding of the sales process and proficiency in G Suite is preferred

Benefits

• Work schedule is 7am-5pm Monday through Thursday with an hour lunch break. Enjoy a 3-day weekend every week!
• Health insurance (Anthem Gold PPO) - Company pays 80% of the monthly premium for the employee, 50% of the premium for any dependents
• Dental insurance - (Guardian) - Company pays 50% of the monthly premium for the employee
• Vision insurance - (Guardian) - Company pays 50% of the monthly premium for the employee
• Life insurance - (Guardian) - $50,000 life insurance policy paid in full by Pro Impressions Group
• 401K with 3% matching contributions
• 88 hours of PTO per year
• 128 hours of PTO per year after the 3rd Anniversary
• 168 hours of PTO per year after the 5th Anniversary
• 208 hours of PTO per year after the 10th Anniversary