Field Service Engineer

Summary

ProMach, through Quest Industrial, provides packaging automation equipment and solutions. The Field Service Engineer supports the installation, maintenance, troubleshooting, repair, commissioning, and technical support of industrial automated packaging systems while training customers and collaborating with internal departments.

Responsibilities

• Travel to customers’ facilities to install, maintain, troubleshoot, and repair complex machinery and equipment
• Train customers’ operators and technicians on machine setup, operation, change-over, and maintenance
• Provide technical support and assistance to customers via phone, remote connection, or on-site for electrical/controls, mechanical, and robotic equipment and systems
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment
• Commission, test, and debug robotic and automated packaging systems
• Provide on-call emergency service and maintain communication while in the field
• Prepare detailed trip reports for the company and customers, documenting encountered issues and solutions. Maintain records of service calls, training, expenses
• Ensure compliance with inspection, testing, quality specifications during machine installations and integrations
• Identify and correct hardware and software discrepancies in machinery and equipment
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales
• Work from complex engineering drawings, specifications, and manuals to perform mechanical and electrical tasks
• Collaborate with other departments, such as Engineering, Sales, and Operations to address inquiries and provide technical support as needed
• Study technical manuals and attend training sessions to maintain current knowledge
• Support manufacturing when required and help perform and conclude both Pre-FAT and FAT

Skills

• Familiarity with Rockwell Automation programming software with the ability to connect to Allen Bradley PLC's and HMI's for troubleshooting and some coding
• Proficiency troubleshooting electrical circuits, I/O devices, VFD's, servo motors and various industrial networks
• Experience with robotic applications including programming and vision (Fanuc preferred)
• Hands-on experience working with industrial automation equipment
• Ability to work independently as well as in a team environment
• Ability to work in Microsoft Office products (Word, Excel, Outlook)
• Understand and markup electrical schematics and read 2D, 3D AutoCad mechanical assembly drawings
• A minimum Bachelor's degree with emphasis in Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics or Robotic Programming
• Strong customer service skills and the desire to work
• PLC programming, HMI development and troubleshooting skills
• General understanding of automation; including but not limited to: high-speed assembly machinery, SCADA / Gantry / Six-Axis Robotics, FANUC robots and general automation technology
• Willingness to travel up to 95 percent
• Knowledge of AutoCAD electrical is a plus
• Familiarity with Ladder Logic, Studio 5000 and Factory Talk are a plus

Qualifications

Must Haves

• Familiarity with Rockwell Automation programming software with the ability to connect to Allen Bradley PLC's and HMI's for troubleshooting and some coding
• Proficiency troubleshooting electrical circuits, I/O devices, VFD's, servo motors and various industrial networks
• Experience with robotic applications including programming and vision (Fanuc preferred)
• Hands-on experience working with industrial automation equipment
• Ability to work independently as well as in a team environment
• Ability to work in Microsoft Office products (Word, Excel, Outlook)
• Understand and markup electrical schematics and read 2D, 3D AutoCad mechanical assembly drawings
• A minimum Bachelor's degree with emphasis in Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics or Robotic Programming
• Strong customer service skills and the desire to work
• PLC programming, HMI development and troubleshooting skills
• General understanding of automation; including but not limited to: high-speed assembly machinery, SCADA / Gantry / Six-Axis Robotics, FANUC robots and general automation technology
• Willingness to travel up to 95 percent

Nice to Haves

• Knowledge of AutoCAD electrical is a plus
• Familiarity with Ladder Logic, Studio 5000 and Factory Talk are a plus

Benefits

• Growth opportunities
• Comprehensive medical/dental programs
• Life insurance
• A generous paid time off program
• A retirement savings plan with a company match
• No waiting period for benefits – you are eligible on your first day of employment
• Open, communicative environment that fosters individual initiative
• A company where people are happy and choose to build a career