Junior IT Systems Administrator (Paid Temporary Internship)

Summary

PSI CRO is a leading Contract Research Organization with over 30 years in the industry, focusing on delivering quality services. They are seeking a motivated Junior IT Systems Administrator to support the IT team in managing the laptop lifecycle program and providing technical support within the corporate IT environment.

Responsibilities

• Coordinate the end-to-end laptop replacement process for employees across the organization
• Communicate directly with end users to schedule laptop deployments, data transfers, and hardware exchanges based on employee availability, travel schedules, and office attendance
• Prepare, configure, image, and deploy Windows laptops in accordance with company standards and security requirements
• Coordinate and assist with data migration activities to ensure a smooth transition to replacement devices
• Track hardware refresh projects from initiation through completion, maintaining accurate documentation and following up on outstanding actions
• Coordinate the return, inventory, and decommissioning of retired hardware while ensuring asset records remain accurate
• Assist with hardware and software asset management, including inventory tracking, equipment lifecycle documentation, and licensing
• Provide first-level technical support for desktop hardware, peripheral devices, and basic software issues
• Assist with the installation, configuration, maintenance, and deployment of desktop computers and peripheral equipment
• Document technical issues, troubleshooting activities, and resolutions in accordance with IT procedures
• Support additional IT systems administration and operational projects as assigned

Skills

• Currently pursuing, or recently completed, an Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field; or possess equivalent entry-level technical knowledge and experience
• Basic understanding of Windows operating systems, computer hardware, networking, and enterprise IT concepts
• Strong organizational skills with the ability to manage multiple priorities and follow through on detailed tasks
• Excellent verbal and written communication skills
• Customer-focused with strong interpersonal skills and the ability to work effectively with both technical and non-technical users
• Strong attention to detail and problem-solving abilities
• Eagerness to learn enterprise IT systems, processes, and best practices
• Ability to work independently while collaborating effectively within a team
• Must be able to commute to our King of Prussia, PA office
• Previous technical support experience
• Relevant coursework
• Microsoft certifications

Qualifications

Must Haves

• Currently pursuing, or recently completed, an Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field; or possess equivalent entry-level technical knowledge and experience
• Basic understanding of Windows operating systems, computer hardware, networking, and enterprise IT concepts
• Strong organizational skills with the ability to manage multiple priorities and follow through on detailed tasks
• Excellent verbal and written communication skills
• Customer-focused with strong interpersonal skills and the ability to work effectively with both technical and non-technical users
• Strong attention to detail and problem-solving abilities
• Eagerness to learn enterprise IT systems, processes, and best practices
• Ability to work independently while collaborating effectively within a team
• Must be able to commute to our King of Prussia, PA office

Nice to Haves

• Previous technical support experience
• Relevant coursework
• Microsoft certifications