Business Operations Analyst 1

Summary

Public Consulting Group LLC is a public sector solutions and operations improvement firm serving health, education, and human services agencies. The Business Operations Analyst I supports education technology solutions for state and local education agencies by providing client support, conducting business analysis, improving processes, and assisting with product and project delivery.

Responsibilities

• Support day-to-day service delivery activities for assigned clients, projects, and products
• Investigate and analyze complex client-reported issues
• Coordinate with internal stakeholders to facilitate timely resolution of incidents
• Provide clear and professional communication regarding issue status, resolutions, and next steps
• Assist with requirements gathering, process documentation, workflow analysis, and solution design activities
• Create and maintain process flows, user guides, standard operating procedures, and other operational documentation
• Assist in identifying root causes of issues and recommending practical solutions
• Collaborate with clients, product teams, quality assurance teams, and developers to support software enhancements and project initiatives
• Participate in testing activities, including user acceptance testing, regression testing, and production validation
• Assist with release readiness activities, change management efforts, and feature adoption initiatives

Skills

• Strong critical thinking and problem-solving skills
• Demonstrated ability to learn new systems, processes, and technologies quickly
• Strong analytical skills with the ability to evaluate information and identify trends or patterns
• Excellent written and verbal communication skills
• Flexible, self-starter mindset with intellectual curiosity and a willingness to take on new challenges
• Bachelor's degree
• 0-3 years of professional experience in business operations, customer support, project coordination, business analysis, education, technology, or related fields
• Remote, possibility of 15-20% in office

Qualifications

Must Haves

• Strong critical thinking and problem-solving skills
• Demonstrated ability to learn new systems, processes, and technologies quickly
• Strong analytical skills with the ability to evaluate information and identify trends or patterns
• Excellent written and verbal communication skills
• Flexible, self-starter mindset with intellectual curiosity and a willingness to take on new challenges
• Bachelor's degree
• 0-3 years of professional experience in business operations, customer support, project coordination, business analysis, education, technology, or related fields
• Remote, possibility of 15-20% in office

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave
• Remote, possibility of 15-20% in office