Operations Manager - Global Business Consulting

Summary

Veeva Systems is a mission-driven SaaS company that provides industry cloud solutions for life sciences organizations. The Operations Manager will manage core operational processes for the global Business Consulting practice, improve organizational efficiency, track metrics, generate data-driven insights, and streamline workflows to support scalable business execution.

Responsibilities

• Drive Practice Operational Discipline: Help streamline and maintain best practices across the Business Consulting practice, using data and clear communication to influence field teams and practice leaders without direct authority
• Enable Data-Driven Decision Making: Track key operational metrics, generate actionable insights, and ensure reporting accuracy so leadership can make fast, informed business decisions
• Streamline Operations & Improve Efficiency: Continuously audit current workflows to identify friction points; proactively build solutions that maximize productivity, eliminate administrative drag, and minimize costs
• Act as a Collaborative Thought Partner: Build strong, cross-functional relationships across Business Consulting and broader Veeva teams, always keeping the bigger picture in mind and jumping in to support peers when needed
• Adapt to Dynamic Priorities: Maintain agility in a fast-paced, evolving organization, anticipating operational challenges before they arise and pivoting quickly to address shifting business needs
• Maintain Process & System Integrity: Ensure team adherence to operational procedures, taking deep personal ownership over deliverables and fixing issues root-cause when process gaps occur

Skills

• - Bachelor's degree in Business, Finance, Operations, Data Analytics, or a related field, or equivalent practical exposure (e.g. 2+ years of corporate/consulting experience)
• - Demonstrated experience improving or automating manual processes in a school, project, or work setting
• - Demonstrated experience working in complex people environments, adeptly managing relationships upwards, downwards, and with peers to achieve a goal
• - Familiarity with data visualization or analytics tools (e.g., advanced Excel, Tableau, Power BI, or Salesforce)
• - Strong Operations Mindset: A natural inclination to keep processes buttoned up, paired with a relentless drive to bring order, logic, and structure to complex or fluid workflows
• - Mission-First Team Player: Proven track record of putting team success and the broader organizational mission ahead of self, innate understanding that we all win together
• - Global & Cross-Cultural Agility: Willingness and ability to collaborate seamlessly across diverse cultures, geographies, and time zones to support a globally distributed practice
• - High Learning Agility & Adaptability: Fast learner who thrives in an ever-changing, fast-paced environment and proactively solves problems rather than waiting for instructions
• - Extreme Ownership & Reliability: Strong track record of meeting tight deadlines, taking pride in your work, and holding yourself accountable. including having the knowledge and humility to ask for help when needed
• - Analytical Mindset: Comfortable working with data to extract insights, identify trends, and back up operational decisions with facts
• - Strong Communication & Influence: Outstanding written and verbal communication skills, with the natural confidence to build rapport, collaborate across teams, and influence others effectively
• - Prior experience working on a global operations team within a consulting organization
• - Prior experience working with Life Sciences companies

Qualifications

Must Haves

• - Bachelor's degree in Business, Finance, Operations, Data Analytics, or a related field, or equivalent practical exposure (e.g. 2+ years of corporate/consulting experience)
• - Demonstrated experience improving or automating manual processes in a school, project, or work setting
• - Demonstrated experience working in complex people environments, adeptly managing relationships upwards, downwards, and with peers to achieve a goal
• - Familiarity with data visualization or analytics tools (e.g., advanced Excel, Tableau, Power BI, or Salesforce)
• - Strong Operations Mindset: A natural inclination to keep processes buttoned up, paired with a relentless drive to bring order, logic, and structure to complex or fluid workflows
• - Mission-First Team Player: Proven track record of putting team success and the broader organizational mission ahead of self, innate understanding that we all win together
• - Global & Cross-Cultural Agility: Willingness and ability to collaborate seamlessly across diverse cultures, geographies, and time zones to support a globally distributed practice
• - High Learning Agility & Adaptability: Fast learner who thrives in an ever-changing, fast-paced environment and proactively solves problems rather than waiting for instructions
• - Extreme Ownership & Reliability: Strong track record of meeting tight deadlines, taking pride in your work, and holding yourself accountable. including having the knowledge and humility to ask for help when needed
• - Analytical Mindset: Comfortable working with data to extract insights, identify trends, and back up operational decisions with facts
• - Strong Communication & Influence: Outstanding written and verbal communication skills, with the natural confidence to build rapport, collaborate across teams, and influence others effectively

Nice to Haves

• - Prior experience working on a global operations team within a consulting organization
• - Prior experience working with Life Sciences companies

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Unrivaled career progression in a fast-growing, global team
• Veeva is a Work Anywhere company. You can work from home or the office on any given day
• This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.