SNIF Field Service Technician

Summary

Pyrotek is a global industrial company specializing in high-temperature materials, engineered systems, and innovative technologies. The SNIF Field Service Technician provides onsite technical and sales support by installing, commissioning, troubleshooting, repairing, inspecting, and maintaining industrial equipment, while training customers and documenting technical solutions. The role requires extensive domestic and international travel and collaboration with Engineering, Manufacturing, Quality, and Sales teams.

Responsibilities

• Troubleshoot and repair **mechanical and electrical equipment** in demanding manufacturing environments
• Provide onsite technical support for equipment operation, maintenance, commissioning, and repair
• Support the **installation, startup, commissioning, and maintenance** of industrial equipment and engineered systems
• Inspect and test machinery and equipment to verify proper operation and performance
• Read and interpret **mechanical drawings, electrical schematics, blueprints, operating manuals, and technical documentation.**
• Diagnose equipment issues and develop practical, effective solutions
• Perform instrument loop checks and system safety checks
• Troubleshoot and tune equipment controls and system integration
• Apply **PLC knowledge** to support the troubleshooting, programming, design, and maintenance of equipment
• Provide technical training to customers on equipment operation and maintenance
• Investigate equipment failures and customer complaints and determine appropriate corrective action
• Prepare detailed technical reports documenting findings, recommendations, and resolutions
• Partner with Engineering, Manufacturing, Quality, and Sales to resolve technical issues and improve customer satisfaction

Skills

• Bachelor's degree in **Mechanical, Electrical, Industrial, Manufacturing Engineering, or a related discipline**, or equivalent combination of education and experience
• Hands-on mechanical and/or electrical experience with manufacturing equipment
• Strong ability to troubleshoot machinery using technical principles, drawings, manuals, and established procedures
• Working knowledge of **PLC controls and programming**
• Ability to understand and troubleshoot electrical and mechanical systems
• Strong problem-solving and critical-thinking skills
• Ability to work independently and make sound decisions in the field
• Excellent communication skills and confidence working directly with customers
• Strong organizational skills and ability to manage multiple projects and priorities
• Valid driver's license
• Valid U.S. Passport, or ability to obtain one
• Proficiency with Microsoft Office, Visio, and CADD applications preferred

Qualifications

Must Haves

• Bachelor's degree in **Mechanical, Electrical, Industrial, Manufacturing Engineering, or a related discipline**, or equivalent combination of education and experience
• Hands-on mechanical and/or electrical experience with manufacturing equipment
• Strong ability to troubleshoot machinery using technical principles, drawings, manuals, and established procedures
• Working knowledge of **PLC controls and programming**
• Ability to understand and troubleshoot electrical and mechanical systems
• Strong problem-solving and critical-thinking skills
• Ability to work independently and make sound decisions in the field
• Excellent communication skills and confidence working directly with customers
• Strong organizational skills and ability to manage multiple projects and priorities
• Valid driver's license
• Valid U.S. Passport, or ability to obtain one

Nice to Haves

• Proficiency with Microsoft Office, Visio, and CADD applications preferred

Benefits

• Working remotely