Product Operation Coordinator - Remote

Summary

Quest Global delivers end-to-end engineering solutions across aerospace and defense and other industries. The Product Operation Coordinator manages a customer portfolio, communicates product and timeline updates, coordinates cross-functional stakeholders and executive-facing activities, and identifies delivery risks. This remote role also supports customer visits, executive meetings, and presentations in regulated environments.

Responsibilities

• Take full ownership for a specific customer portfolio, serving as the central point of contact for all product updates, issues, and inquiries
• Proactively communicate product updates, timeline changes, and status updates to customer using customer portals
• Update all lines of balance for specific customer portfolio
• Serve as primary liaison to facilitate communication across engineering, manufacturing, quality control departments, leadership, and customer
• Assist in preparing executive summaries and presentations within highly regulated environments, ensuring adherence to customer guidelines
• Serve as primary contact point for coordinating high-profile customer on-site visits, executive meetings, and representing the product-line during visits to designated customer facilities
• Identify risks to material “on time delivery” and escalate to appropriate stakeholders
• Work closely with associate director and director level leadership

Skills

• High School Diploma or GED
• 3-5 years' experience in product management, project coordination, account management, or executive-facing administration role
• Demonstrated experience with MS Office Suite of programs, especially Word (document creation), PowerPoint, Excel (hardware tracking) and SAP
• Strong organizational skills and the ability to analyze data
• Excellent written and verbal communication skills
• Ability to manage multiple projects, deadlines, and priorities independently
• Due to the nature of the work, US citizenship is required
• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours
• Shop floor environment, which may include but not limited to extensive walking, loud noise, and ability to lift up to 40 lbs
• Due to the nature of the work, there is potential to travel based on business needs
• Due to the nature of the work, US citizenship is required
• Bachelor's Degree preferred

Qualifications

Must Haves

• High School Diploma or GED
• 3-5 years' experience in product management, project coordination, account management, or executive-facing administration role
• Demonstrated experience with MS Office Suite of programs, especially Word (document creation), PowerPoint, Excel (hardware tracking) and SAP
• Strong organizational skills and the ability to analyze data
• Excellent written and verbal communication skills
• Ability to manage multiple projects, deadlines, and priorities independently
• Due to the nature of the work, US citizenship is required
• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours
• Shop floor environment, which may include but not limited to extensive walking, loud noise, and ability to lift up to 40 lbs
• Due to the nature of the work, there is potential to travel based on business needs
• Due to the nature of the work, US citizenship is required

Nice to Haves

• Bachelor's Degree preferred

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance, Short/Long Term Disability
• Paid time off
• Referral program