Remote Operations & Process Optimization Specialist

Summary

Qureos is seeking an analytical and strategically driven Remote Operations & Process Optimization Specialist to join its Operations team. The role focuses on optimizing workflows, managing SOPs, developing automation solutions, coordinating cross-functional processes, monitoring operational data, and ensuring compliance across consulting and software delivery operations.

Responsibilities

• Workflow Optimization: Remotely map, audit, and optimize operational workflows for software delivery, client onboarding, and internal administration
• SOP Management: Develop, document, and maintain detailed Standard Operating Procedures (SOPs) within Microsoft SharePoint and process mapping libraries, ensuring they are easily adopted by our remote development and design teams
• Automation Solutions: Conceptualize and create automated solutions that translate our core values into modern, frictionless operations, enhancing our ability to deliver custom platforms rapidly
• Cross-Functional Collaboration: Virtually manage process calendars and cross-departmental workflows using Asana, Trello, and our internal collaboration suite. Ensure timely delivery of operational milestones for Development, Client Success, and Finance teams
• Data-Driven Decisions: Remotely monitor project throughput, administrative workflow efficiencies, and team capacity using Microsoft Dynamics 365 to support data-driven operational decisions
• Continuous Improvement: Recommend improvements in process engineering techniques, automation tools (Microsoft Power Automate), and industry trends to enhance operational throughput
• Compliance & Reporting: Ensure compliance with internal operational standards through remote auditing and process verification. Provide regular reports to senior management on process performance and optimization project status

Skills

• A degree in Business Administration, Operations Management, Industrial Engineering, or a related field preferred (or equivalent work experience)
• Proven experience as a Process Optimization Specialist, Operations Analyst, or Operations Manager in a tech, SaaS, or consulting environment
• Strong knowledge of process mapping principles, bottleneck identification, and workflow architecture (e.g., Lean, Six Sigma)
• Mastery of Process Mapping software (Microsoft Visio, Lucidchart) and automation tools (Microsoft Power Automate) is required
• Proficiency with project management and tracking tools such as Asana, Trello, and Microsoft Teams
• Self-motivated and goal-oriented, with a keen eye for detail and strong organizational skills
• Ability to thrive in a fast-paced, collaborative, and remote-friendly environment
• Excellent problem-solving abilities and a methodical approach to business workflows

Qualifications

Must Haves

• A degree in Business Administration, Operations Management, Industrial Engineering, or a related field preferred (or equivalent work experience)
• Proven experience as a Process Optimization Specialist, Operations Analyst, or Operations Manager in a tech, SaaS, or consulting environment
• Strong knowledge of process mapping principles, bottleneck identification, and workflow architecture (e.g., Lean, Six Sigma)
• Mastery of Process Mapping software (Microsoft Visio, Lucidchart) and automation tools (Microsoft Power Automate) is required
• Proficiency with project management and tracking tools such as Asana, Trello, and Microsoft Teams
• Self-motivated and goal-oriented, with a keen eye for detail and strong organizational skills
• Ability to thrive in a fast-paced, collaborative, and remote-friendly environment
• Excellent problem-solving abilities and a methodical approach to business workflows

Benefits

• Permanent role with flexible scheduling options (full-time or part-time).
• Bi-weekly payments are made via direct deposit.
• Health, Dental, and Vision Insurance.
• Flexible Spending Accounts (FSA).
• 401(k) Plan with a 7% Employer Match.
• Generous Vacation, Holidays, and Personal Days.
• Flexible Work Arrangements.
• Coverage for Internet and Equipment Costs.
• Overtime Compensation.
• Reimbursement for Training and Certifications.
• Gym Membership Reimbursement.
• Employee Assistance Program.
• Travel Benefits.
• Financial Support for Relocation Expenses (if applicable).