Business Operations and Reporting Analyst

Summary

Randstad Digital Americas is seeking an entry-level Business Operations and Reporting Analyst for a remote contract role supporting a major financial client. The position supports day-to-day business operations through data analysis, reporting, control monitoring, workflow oversight, and customer-focused support using tools such as Power BI and SharePoint.

Responsibilities

• The candidate is responsible for supporting day-to-day business operations through data analysis, reporting, control monitoring, process oversight, and customer-focused support. This role requires a combination of analytical, technical, and operational skills, with the ability to review business data, identify trends or potential issues, monitor the execution of established controls, and communicate findings to appropriate stakeholders
• The ideal candidate will have working knowledge of Microsoft SharePoint and Power BI, experience reviewing and interpreting operational reports, and familiarity with mortgage servicing, mortgage operations, or other financial-services processes. The position also requires strong customer service and communication skills, as the analyst may interact directly with internal and external customers to research questions, resolve concerns, and support business objectives

Skills

• Education: bachelor degree
• Sharp excel, customer service skills, and big ambition required
• The ideal candidate will have working knowledge of Microsoft SharePoint and Power BI, experience reviewing and interpreting operational reports, and familiarity with mortgage servicing, mortgage operations, or other financial-services processes
• The position also requires strong customer service and communication skills
• Years of experience: 3 years
• Experience level: Entry Level

Qualifications

Must Haves

• education: bachelor degree
• Sharp excel, customer service skills, and big ambition required
• The ideal candidate will have working knowledge of Microsoft SharePoint and Power BI, experience reviewing and interpreting operational reports, and familiarity with mortgage servicing, mortgage operations, or other financial-services processes
• The position also requires strong customer service and communication skills
• Years of experience: 3 years
• Experience level: Entry Level

Benefits

• 100% remote contract role
• Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)