REMOTE Customer Support/ Sales Representative

Summary

Randstad Digital Americas is a staffing and workforce solutions company. The company is seeking a remote Customer Support/Sales Representative to assist consumers with appliance troubleshooting, service appointments, product guidance, and protection-plan sales. The role manages phone, email, and chat interactions while building rapport, resolving concerns, and meeting sales and upselling targets.

Responsibilities

• Build immediate rapport with consumers to establish trust and brand authority
• Actively identify consumer needs through probing questions and active listening
• Articulate the features and benefits of protection products, subscription plans, and accessories
• Meet and exceed volume targets for sales and upselling against described company objectives
• Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity

Skills

• * High School Diploma or GED
• * At least 1 year of customer service experience
• * Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
• * Typing speed of at least 35 error-free words per minute (WPM)
• * A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
• * Ability to work a full 40-hour weekly schedule within the operational hours windows
• * Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible
• * Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers
• * De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership
• * Communication: Command of English with excellent verbal and written communication skills
• * Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon
• - Call Center
• - Telephone Etiquette
• - Empathy
• - Basic Computer Skills
• - Active Listening
• - Typing Skills
• - Call Center Support
• - Basic Software Skills
• - Years of experience: 1 year
• - Experience level: Entry Level
• * Sales Support (1 year of experience is preferred)

Qualifications

Must Haves

• * High School Diploma or GED
• * At least 1 year of customer service experience
• * Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
• * Typing speed of at least 35 error-free words per minute (WPM)
• * A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
• * Ability to work a full 40-hour weekly schedule within the operational hours windows
• * Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible
• * Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers
• * De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership
• * Communication: Command of English with excellent verbal and written communication skills
• * Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon
• - Call Center
• - Telephone Etiquette
• - Empathy
• - Basic Computer Skills
• - Active Listening
• - Typing Skills
• - Call Center Support
• - Basic Software Skills
• - Years of experience: 1 year
• - Experience level: Entry Level

Nice to Haves

• * Sales Support (1 year of experience is preferred)

Benefits

• Fully remote position, working from home
• Commission opportunities with some selling/upselling roles
• Comprehensive 4-week training program
• Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)