Care Coordinator

Summary

Randstad Digital Americas is seeking a Care Coordinator to support patients navigating specialty healthcare services. The role serves as a primary point of contact by processing referrals, resolving patient inquiries, coordinating with healthcare providers, and maintaining accurate patient records in CRM and proprietary systems.

Responsibilities

• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with Supervisor or senior peers on complex and unusual problems
• Accountabilities in this role
• Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
• Resolve patient's questions and concerns regarding patient journey status
• Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone

Skills

• High School diploma required
• Ability to type a minimum of 40 WPM and seamlessly multitask across multiple software programs
• Proficiency in Microsoft Office and video conferencing tools (Teams, Zoom)
• Exceptional verbal and written communication skills with a patient-centric focus
• Independent worker with time management skills and a solid work ethic
• Must be available for any assigned 8-hour shift between 7:00 AM and 7:00 PM (CST)
• The first 4-6 weeks will be strictly 8:00 AM to 5:00 PM (CST) with mandatory virtual attendance
• Must have a dedicated, private, and distraction-free environment
• Hardwired broadband connection (DSL, Cable, or Fiber) required directly to the router
• Wi-Fi, satellite, or cellular connections are not permitted
• Minimum 15 Mbps download / 5 Mbps upload / maximum 30ms ping rate
• - Microsoft Teams and Zoom
• - written and verbal
• - Years of experience: 2 years
• 2-4 years of customer-facing or call center experience highly preferred
• Prior knowledge of insurance billing methods or general pharmacy operations is a plus

Qualifications

Must Haves

• High School diploma required
• Ability to type a minimum of 40 WPM and seamlessly multitask across multiple software programs
• proficiency in Microsoft Office and video conferencing tools (Teams, Zoom)
• Exceptional verbal and written communication skills with a patient-centric focus
• Independent worker with time management skills and a solid work ethic
• Must be available for any assigned 8-hour shift between 7:00 AM and 7:00 PM (CST)
• The first 4-6 weeks will be strictly 8:00 AM to 5:00 PM (CST) with mandatory virtual attendance
• Must have a dedicated, private, and distraction-free environment
• Hardwired broadband connection (DSL, Cable, or Fiber) required directly to the router
• Wi-Fi, satellite, or cellular connections are not permitted
• Minimum 15 Mbps download / 5 Mbps upload / maximum 30ms ping rate
• - Microsoft Teams and Zoom
• - written and verbal
• - Years of experience: 2 years

Nice to Haves

• 2-4 years of customer-facing or call center experience highly preferred
• Prior knowledge of insurance billing methods or general pharmacy operations is a plus

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance offerings
• Short-term disability
• A 401K plan (all benefits are based on eligibility)