Account Manager, Med Affairs

Summary

Real Chemistry is a healthcare communications and marketing agency serving pharmaceutical and biotech clients. The Account Manager, Medical Affairs, serves as the day-to-day client contact for medical affairs and publication work streams, manages account processes and projects, and supports client relationships, business growth, financial management, and team development.

Responsibilities

• Act as day-to-day client contact for **medical affairs and publication work streams**: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity
• Keep abreast of trends and developments in the medical communications and pharma industries
• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client
• Keep abreast of market changes
• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
• Maintains general understanding of account finances; supports account lead with financial management
• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

Skills

• 3+ years experience in medical affairs and publications
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Able to communicate with managers when deadlines will not be met
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• Speaker Bureau and speaker program management
• BA or equivalent work experience required
• Veeva management and strong competence (optional)

Qualifications

Must Haves

• 3+ years experience in medical affairs and publications
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Able to communicate with managers when deadlines will not be met
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• Speaker Bureau and speaker program management
• BA or equivalent work experience required

Nice to Haves

• Veeva management and strong competence (optional)

Benefits

• Free snacks at offices
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning
• Hybrid or remote flexibility where appropriate, depending on role and location
• Remote work for employees in regions without a nearby office, with opportunities to come together throughout the year for collaboration, culture-building, learning, and team connection