Account Manager, Scientific Visualization and Experiential Engagement (RadScience)

Summary

Real Chemistry is a global agency dedicated to transforming healthcare through scientific expertise and creativity. They are seeking an Account Manager to join their Rad Science team, responsible for managing client relationships, coordinating project resources, and ensuring successful delivery of services.

Responsibilities

• Oversees note taking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
• With guidance from supervisor, coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc. while balancing client expectations alongside the execution of successful work output
• Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc
• Works in close partnership with Project Manager (PM) to ensure the smooth production process of all scopes of work
• May review timelines created by PM to ensure dates align to client SOP and needs
• Collaborates with PM to meet client submission deadlines and expectations
• May serve as the day-to-day client contact on select projects while building client relationships and debriefing regularly with Senior Account Director (Sr Acct D)/Account Director (Acct D)
• May participate in new business opportunities as a support to the Account Director (Acct D)
• With guidance from the supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business
• Drives the creation of billable job codes
• Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals
• Pending project ownership, may work with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D
• Collaborates with supervisor on development of goals and works towards progress
• Models fulfilling their essential job functions and company SOPs for junior staff
• Contributes and/or provides feedback to supervisor, leadership, and fellow team members with a solution-oriented focus
• With guidance from the Supervisor, may collaborate with new staff to help with their onboarding and training
• Effectively collaborates with members across the entire team to succeed
• Ensures procedures are followed by all team members
• Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

Skills

• Problem solver, collaborator, confident, and organized
• Detail-oriented and can effectively multi-task between various ongoing projects
• Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team
• Maintains professional manner in a high-pressure, deadline-driven environment
• Excellent communication skills (written and oral)
• Adept interpersonal abilities with aptitude to engage well with teams and clients
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience
• Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable
• Proficient in Adobe Acrobat and Outlook is highly desirable
• Degree in biomedical visualization from an AMA accredited graduate program is desirable

Qualifications

Must Haves

• Problem solver, collaborator, confident, and organized
• Detail-oriented and can effectively multi-task between various ongoing projects
• Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team
• Maintains professional manner in a high-pressure, deadline-driven environment
• Excellent communication skills (written and oral)
• Adept interpersonal abilities with aptitude to engage well with teams and clients
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience

Nice to Haves

• Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable
• Proficient in Adobe Acrobat and Outlook is highly desirable
• Degree in biomedical visualization from an AMA accredited graduate program is desirable

Benefits

• Free snacks to keep you running all day long
• Generous holiday and paid time off
• Options for private medical, dental, and vison plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning
• Real Hybrid and Regional Teams (Real HART) approach designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate
• Some positions offer hybrid or remote flexibility, while others require regular in-office presence
• For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week
• Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities