Account Manager (Healthcare Communications)

Summary

Real Chemistry is a global healthcare communications and marketing agency serving pharmaceutical, biotechnology, medical device, and health IT clients. The Account Manager will manage client accounts, coordinate project execution and communications, support marketing strategy and account growth, develop client materials, and oversee account finances.

Responsibilities

• Responsible for exceptional client service and account management activities for 3-4 accounts
• In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications
• Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach
• Support overall account development, resourcing fiscal performance and growth
• Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
• Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
• Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
• Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
• Sets meetings, provides agendas and contact reports
• Ability to run client calls or meetings independently
• Manage account finances; must be able to track budget, raise invoices and POs

Skills

• This is a hybrid role, based in any of our US offices—including New York City, Lambertville, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs
• * You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving
• * You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data
• * You are highly organized self-starter, able to work independently and under tight deadlines
• * Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• * Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• * Professional presence, performs with a sense of urgency and with a client service orientation
• * Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• * High energy, able to effectively operate in fast-paced, growing and evolving environment
• * Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• * Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
• * Strong written and oral communication and presentations skills
• * Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
• * Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• * Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
• * Able to communicate with managers when deadlines will not be met
• * Able to devise and articulate solutions to problems on an ongoing basis
• * Able to clearly communicate project updates, scopes and recommendations to clients
• * Ability to develop project scopes and client and vendor contracts
• * Demonstrated experience with media monitoring, research and taking on projects with limited supervision
• * BA or equivalent work experience required

Qualifications

Must Haves

• This is a hybrid role, based in any of our US offices—including New York City, Lambertville, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs
• * You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving
• * You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data
• * You are highly organized self-starter, able to work independently and under tight deadlines
• * Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• * Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• * Professional presence, performs with a sense of urgency and with a client service orientation
• * Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• * High energy, able to effectively operate in fast-paced, growing and evolving environment
• * Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• * Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
• * Strong written and oral communication and presentations skills
• * Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
• * Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• * Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
• * Able to communicate with managers when deadlines will not be met
• * Able to devise and articulate solutions to problems on an ongoing basis
• * Able to clearly communicate project updates, scopes and recommendations to clients
• * Ability to develop project scopes and client and vendor contracts
• * Demonstrated experience with media monitoring, research and taking on projects with limited supervision
• * BA or equivalent work experience required

Benefits

• Free snacks at offices in key markets
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning
• Some positions offer hybrid or remote flexibility, depending on role and location
• Employees located within a one-hour commute of a Real Chemistry office may work remotely two days per week, either from a Real Chemistry office or when working onsite with clients
• Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities