Solutions Engineer (Product Expert) | Housing

Summary

Recruiting from Scratch is representing a dynamic company that develops AI-powered automation and conversational technology tailored for housing and healthcare organizations. The Solutions Engineer (Product Expert) will serve as the internal and external product expert for the housing platform, lead post-sales technical engagements, and manage multiple customer projects to enhance operational efficiency.

Responsibilities

• Serve as the internal and external product expert for the housing platform, mastering all modules and workflows
• Lead post-sales technical engagements, including onboarding and configuration for housing operator clients
• Manage a portfolio of 30–50 concurrent customer projects, ensuring clear timelines and proactive communication
• Conduct structured requirements-gathering sessions to translate client needs into effective platform solutions
• Collaborate closely with Product and Engineering teams to relay client feedback and address implementation challenges
• Document and refine scalable processes for client onboarding and ongoing support in a fast-paced environment
• Clearly communicate technical concepts to non-technical stakeholders within property management organizations

Skills

• 2–5 years of experience in a technical post-sales role within a SaaS company, such as solutions engineering or technical project management
• Proven track record of managing multiple concurrent projects with structured stakeholder communication
• Experience facilitating requirements-gathering sessions with clients or end customers
• Strong proficiency in SQL and familiarity with tools like Postman, Datadog, Salesforce, and Jira
• Comfort navigating ambiguous environments and building structure where processes are still evolving
• Background in a Series A or Series B startup, or experience in high-velocity, startup-like environments within larger organizations
• Strong written and verbal communication skills, particularly in managing complex client relationships independently

Qualifications

Must Haves

• 2–5 years of experience in a technical post-sales role within a SaaS company, such as solutions engineering or technical project management
• Proven track record of managing multiple concurrent projects with structured stakeholder communication
• Experience facilitating requirements-gathering sessions with clients or end customers
• Strong proficiency in SQL and familiarity with tools like Postman, Datadog, Salesforce, and Jira
• Comfort navigating ambiguous environments and building structure where processes are still evolving

Nice to Haves

• Background in a Series A or Series B startup, or experience in high-velocity, startup-like environments within larger organizations
• Strong written and verbal communication skills, particularly in managing complex client relationships independently

Benefits

• Dynamic work environment
• Opportunities for growth and development in the fast-evolving SaaS landscape