Account Manager, Customer Success

Summary

LeadVenture is a SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships. The Account Manager develops and maintains client relationships, supports customer retention and revenue growth, promotes additional services, and provides strategic guidance to improve website traffic, qualified leads, and customer results.

Responsibilities

• Understand All Facets of Room 58’s Suite of Website and Marketing products and services
• Perform Monthly Reporting Calls with Clients
• Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service
• Promote and Sell Additional Marketing and Addon Website Services as well as provide product training and consult on best practices
• Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads
• Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website
• Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Identify retention risk and work proactively to eliminate that risk
• Update job knowledge by participating in educational opportunities

Skills

• 2+ years of Customer Service experience
• 2+ years of experience in B2B sales and a proven track record of success
• Excellent Time management and Organizational skills
• Strong Communication and Interpersonal Skills
• Adaptable, Energetic, Team-Player Attitude
• Ability to type 45 wpm
• Ability to multitask efficiently
• Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
• Strong technical aptitude and ability to learn quickly
• This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington
• 1+ year of Digital Marketing experience preferred
• Experience working with a CRM preferred

Qualifications

Must Haves

• 2+ years of Customer Service experience
• 2+ years of experience in B2B sales and a proven track record of success
• Excellent Time management and Organizational skills
• Strong Communication and Interpersonal Skills
• Adaptable, Energetic, Team-Player Attitude
• Ability to type 45 wpm
• Ability to multitask efficiently
• Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
• Strong technical aptitude and ability to learn quickly
• This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington

Nice to Haves

• 1+ year of Digital Marketing experience preferred
• Experience working with a CRM preferred

Benefits

• Remote work in the United States, excluding Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, and Washington