Sales Coordinator North America

Summary

Relais & Châteaux is a global collection of luxury hotels and restaurants united by a commitment to excellence in hospitality. The Sales Coordinator will support the North American Global Sales team by coordinating events, analyzing revenue reports, assisting with account and commission management, maintaining sales systems, and building relationships with member properties and internal teams.

Responsibilities

• Assist the North American sales team to grow revenue and maximize market share from the travel community for Relais & Châteaux member hotels
• Assist in planning and execution of various events, showcases, sales blitzes, missions, conferences, and FAM trips that involve the North American sales team and possibly other markets. This will include, but not be limited to venue selection, printing (badges and signage) and onsite assistance when necessary
• Work with International director, North America and regional sales managers and possibly other markets on analysis of reports pertaining to revenue production
• Assist North American sales managers with clients when they are attending sales events or on holidays and are out of office
• Assist Global and International Sales Directors with key account management tasks, specifically American Express and Chase Travel
• Work closely with Paris accounting on tracking payments by members for events
• Assist the International Director and Global Director in all aspects of administrative and organizational tasks along with Sales B2BCoordinator in Paris
• Assist sales team with commission inquiries from travel agencies in the US and in Canada
• Assist North American sales managers with updating CRM and managing events in Eventmaker for tracking and reporting purposes
• Assist North American sales managers with updating preferred partner program list of participating members and work with SynXis team to assure compliance by member hotels that have committed to the program
• Assist VIP agencies in North America with confirming Relais & Châteaux member hotels through R&C central reservations/SynXis while working closely with the reservations team
• Build effective working relationships with the Relais & Châteaux member hotels and restaurants, and Relais & Châteaux teams at HQ through verbal and written means

Skills

• We are seeking an experienced professional with a proven track record in coordination, executive support, or a similar administrative role
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities are critical to success in this role
• The role requires a high level of professionalism, diplomacy, and interpersonal skills when interacting with our member properties and key stakeholders
• Excellent written and oral communication skills
• Self-motivator with the ability to work independently and as a team player
• Fluency in English required
• Excellent working knowledge of both PowerPoint and Excel for presentations and reporting
• Experience in the Luxury hospitality industry preferred
• Plus preference for second language fluency (ideally French and/or Spanish)

Qualifications

Must Haves

• We are seeking an experienced professional with a proven track record in coordination, executive support, or a similar administrative role
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities are critical to success in this role
• The role requires a high level of professionalism, diplomacy, and interpersonal skills when interacting with our member properties and key stakeholders
• Excellent written and oral communication skills
• Self-motivator with the ability to work independently and as a team player
• Fluency in English required
• Excellent working knowledge of both PowerPoint and Excel for presentations and reporting

Nice to Haves

• Experience in the Luxury hospitality industry preferred
• plus preference for second language fluency (ideally French and/or Spanish)

Benefits

• Remote work, ideally in the Eastern Time Zone of the USA
• Opportunities to travel
• An exclusive internal program that allows teams to experience the Relais & Châteaux collection firsthand and enjoy unique, enriching stays
• Access to special offers from carefully selected partners in lifestyle, wellness, and gastronomy
• A people-centered, high-standard, and supportive work environment that encourages professional and personal development
• Exposure to the full scope of sales coordination within a global hospitality network
• Opportunities for future career growth in luxury hospitality and commercial functions