Sales Operations Coordinator

Summary

Crowne Plaza Lansing is a full-service hotel seeking a Sales Operations Coordinator to provide operational and administrative support to its Sales & Marketing team. The role focuses on sales forecasting, lead management, group coordination, prospecting support, client engagement, sales documentation, and coordinating group preparation and follow-up.

Responsibilities

• Build targeted prospecting lists using repeat business, prior-year accounts, lost business and other market intelligence
• Identify accounts and opportunities requiring sales follow-up
• Maintain accurate and timely information within hotel sales and CRM systems
• Assist with tracking sales activity, deadlines and follow-up opportunities
• Serve as a primary point of contact for incoming sales calls and inquiries
• Assist the sales team with client correspondence, presentations and account documentation
• Maintain organized and accurate sales files
• Prepare detailed group resumes and ensure all relevant information is accurately documented
• Track and communicate group deadlines and required materials
• Assist with pre-arrival group preparation and post-event follow-up
• Process and track eligible planner loyalty/reward points
• Assist in coordinating and preparing for client and planner site inspections
• Support client appreciation and planner engagement initiatives
• Assist with brand engagement activities and sales-related marketing initiatives
• Help ensure clients receive a consistent and professional experience throughout the sales process

Skills

• Ability to communicate, in both oral and written formats, in the language spoken in the workplace
• Strong understanding of revenue management principles
• Strong understanding of safety and health code standards
• Proficient in Microsoft Office and sales and booking platforms
• Willingness to learn hotel-specific sales and CRM systems
• Strong attention to detail and ability to manage multiple deadlines simultaneously
• Ability to work independently while also collaborating effectively with multiple hotel departments
• Professional and personable demeanor with strong customer-service skills
• Ability to maintain confidentiality and handle sensitive client and business information
• Ability to prioritize tasks in a fast-paced environment
• Problem solving, reasoning, motivating, and training abilities are essential
• Ability to engage with guests and colleagues to foster positive interactions and build strong relationships
• A high school or equivalent education
• Minimum one year hospitality, hotel sales, event coordination or administrative experience
• Preferably Delphi and Opera

Qualifications

Must Haves

• Ability to communicate, in both oral and written formats, in the language spoken in the workplace
• Strong understanding of revenue management principles
• Strong understanding of safety and health code standards
• Proficient in Microsoft Office and sales and booking platforms
• willingness to learn hotel-specific sales and CRM systems
• Strong attention to detail and ability to manage multiple deadlines simultaneously
• Ability to work independently while also collaborating effectively with multiple hotel departments
• Professional and personable demeanor with strong customer-service skills
• Ability to maintain confidentiality and handle sensitive client and business information
• Ability to prioritize tasks in a fast-paced environment
• Problem solving, reasoning, motivating, and training abilities are essential
• Ability to engage with guests and colleagues to foster positive interactions and build strong relationships

Nice to Haves

• A high school or equivalent education
• Minimum one year hospitality, hotel sales, event coordination or administrative experience
• preferably Delphi and Opera

Benefits

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match