Associate Account Manager (Remote EST or Central)

Summary

Republic Services is an environmental services company providing recycling, waste, environmental solutions, and sustainability services. The Associate Account Manager maintains and retains existing commercial and industrial waste-service customers, conducts inbound and outbound calls, and increases customer penetration by selling the company’s full suite of products.

Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
• Responds to all cancellation requests in alignment with the established escalation policy
• Proactively communicates with or responds to customers in support of company pricing initiatives
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits
• Increases customer penetration by selling full suite of Republic Services products
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
• Performs other job-related duties as assigned

Skills

• High school diploma or G.E.D. (Required)
• 0 - 2 years of customer service experience. (Required)
• Waste or transportation industry experience

Qualifications

Must Haves

• High school diploma or G.E.D. (Required)
• 0 - 2 years of customer service experience. (Required)

Nice to Haves

• Waste or transportation industry experience

Benefits

• Remote work (EST or Central time zones)
• Comprehensive medical benefits coverage
• Dental plans and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)