Account Services Representative

Summary

Technical Safety Services is a laboratory and hospital service provider supporting life sciences and healthcare organizations. The Account Services Representative qualifies leads, manages customer prospects, sells service offerings through phone and email, and delivers customer service while achieving sales goals.

Responsibilities

• Prioritize and execute day-to-day sales and marketing initiatives consistent with regional and corporate sales and marketing strategies
• Own and manage a pipeline of customer prospects with the support of a Customer Relationship Management (CRM) system to stay organize
• Successfully educate, strategize, and sell to customers through email, inbound, and outbound calling
• Become knowledgeable in the full suite of company service offerings and adapt recommendations quickly to suit client needs
• Achieve and consistently exceed monthly sales goals
• Deliver superior customer service on all inbound and outbound calls and email
• Other duties as assigned

Skills

• Requires a High School Diploma or equivalent and 2+ years of experience in sales, strategic customer relationship management, or other related experience
• Experience using Salesforce or a similar Customer Relations Management (CRM) system to document productivity, report pipeline expectations, and uncover opportunities
• A combination of education, experience and training may meet requirements
• Track record of successfully managing service support contracts, subscriptions, or other related services
• Excellent interpersonal skills, strong verbal, and written communication skills
• Ability to independently prioritize and organize work to meet deadline
• Ability to handle multiple tasks simultaneously and adapt quickly to an ever-changing environment
• Energetic and positive attitude
• Knowledge and experience utilizing Microsoft Office suite
• A bachelor's degree is considered a plus
• Experience specifically selling/supporting customer relationships for support service solutions is a plus

Qualifications

Must Haves

• Requires a High School Diploma or equivalent and 2+ years of experience in sales, strategic customer relationship management, or other related experience
• Experience using Salesforce or a similar Customer Relations Management (CRM) system to document productivity, report pipeline expectations, and uncover opportunities
• A combination of education, experience and training may meet requirements
• Track record of successfully managing service support contracts, subscriptions, or other related services
• Excellent interpersonal skills, strong verbal, and written communication skills
• Ability to independently prioritize and organize work to meet deadline
• Ability to handle multiple tasks simultaneously and adapt quickly to an ever-changing environment
• Energetic and positive attitude
• Knowledge and experience utilizing Microsoft Office suite

Nice to Haves

• A bachelor's degree is considered a plus
• Experience specifically selling/supporting customer relationships for support service solutions is a plus

Benefits

• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays